Rotational Ward Clerk

Somerset NHS Foundation Trust; Yeovil Marsh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Somerset NHS Foundation Trust is seeking a proactive front of house team member to support clinical colleagues and ensure patients receive the highest standard of care. You will need excellent attention to detail, strong organisation and superb communication with colleagues, patients and families.

The role involves a mix of long days 07:30-20:00, early 07:30-13:30 and late 14:00-20:00, with one in four weekends and at least two bank holidays per year; the service operates 364 days a year

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and good organisational abilities.
• Ability to work in a busy environment and coordinate with clinical teams.

Responsibilities

• Front of house and reception duties, coordinating with colleagues and departments.
• Liaise with patients, relatives and staff to ensure smooth patient flow and information accuracy.
• Support clinical teams by providing excellent customer service and ensuring access to services.

Skills

Attention to detail

Organisational skills

Communication

Customer service

Job description

This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.

The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

The hours of work for this role are a mixture of long days (LD) 0730 to 2000, early shifts (E) 0730 to 1330, late shifts (L)1400 to 2000. There is an expectation of 1 in 4 weekends, E only and at least x2 bank holidays, E only per year. We operate a 364 day a year service, with the exception of Christmas Day.