Ward Clerk

University Hospitals of Derby and Burton NHS Foundation Trust; Lichfield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Employee benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a ward clerk to provide face-to-face and telephone support, liaising with patients, relatives and staff to ensure efficient patient services. The role includes registering patients on arrival, arranging transport for outpatients, handling enquiries, and supporting daily discharge processes within a busy NHS environment.

You will contribute to a high-quality information service for the multidisciplinary team and relatives,

Job description

Provide an effective face to face/telephone ward clerk service using verbal and written communication to liaise with patients, relatives, staff, wards/units, divisions and external agencies/people to support the delivery of an efficient patient service. To assist Senior Sister administration duties, Doctors and communicate with GP surgery and district nurses. Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system. Book transport for out patients appointments for ward patients where necessary. Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives. Complete administration tasks, computer internal systems e.g Diagnostic reports ensuring continuity of service is maintained - including filing, photocopying, fault reporting, completion of the admission/discharges, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed. Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion. Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.