Health Club Member Experience Specialist

Belton Woods; Grantham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham, a 4*, 136-bedroom property, seeks a friendly Health Club Receptionist/Guest Services assistant. You will welcome guests, book health club sessions, support membership sales, and help keep spa and gym areas spotless and inviting for all visitors.

Join The QHotels Collection and enjoy perks including free health club membership, hotel and golf discounts, training support, and development opportunities, with a focus on delivering outstanding guest

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail and willingness to learn.

Responsibilities

• Welcome and greet guests
• Make health club bookings and support membership sales
• Carry out daily checks and gym inductions for new members
• Conduct regular re-assessments as part of retention strategy
• Assist with cleanliness of health club and spa areas, ensuring high standards.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

Health club staff level 2

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham, a 4*, 136-bedroom property, seeks a friendly Health Club Receptionist/Guest Services assistant. You will welcome guests, book health club sessions, support membership sales, and help keep spa and gym areas spotless and inviting for all visitors.

Join The QHotels Collection and enjoy perks including free health club membership, hotel and golf discounts, training support, and development opportunities, with a focus on delivering outstanding guest