Room Technician

IHG Hotels & Resorts; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Overtime pay

Holiday entitlement 28 days (incl. BH)

4 days on 4 days off rota

Wagestream app

Free meals on duty

Life insurance

Hotel discounts

Store discounts

Refer a Friend program

Career development opportunities

Job summary

InterContinental London Park Lane is seeking a hands-on Room Technician to join our Engineering team in Mayfair. You will perform preventative and reactive maintenance across guest rooms, public areas, and back of house spaces, ensuring the highest standards of luxury and guest satisfaction.

The role requires prior hotel maintenance experience, practical knowledge across general trades, and a proactive, service-oriented mindset.

Qualifications

• Previous maintenance or engineering experience within hotels, hospitality, or a customer-focused environment.
• Practical knowledge across general maintenance disciplines such as plumbing, electrical, painting, carpentry, or basic HVAC.
• A proactive and solutions-focused mindset.
• Strong attention to detail and excellent time management.
• Someone who communicates confidently and works well both independently and as part of a team.
• A passion for delivering outstanding service and maintaining high standards.

Responsibilities

• Carrying out preventative and reactive maintenance across guest rooms, corridors, public areas, offices, and back of house spaces.
• Responding efficiently to maintenance requests, including emergency repairs in occupied guest rooms.
• Using the HotSOS system in real time to manage, update, and close tasks accurately.
• Supporting the wider Engineering team with day-to-day repairs and maintenance projects.
• Maintaining Engineering areas in a safe, clean, and organised condition.
• Delivering a seamless luxury guest experience through attention to detail and pride in your work.

Skills

Hotel maintenance experience

General maintenance disciplines (plumb

Proactive problem-solving

Attention to detail

Teamwork and independent work

Customer-focused service

Tools

HotSOS system

Job description

At InterContinental London Park Lane, we are currently looking for a Room Technician to join our team in the heart of Mayfair with an immediate start.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We’re looking for a hands-on and proactive Rooms Technician to join or growing Engineering team.

If you’re someone who takes pride in fixing problems before guests even notice them, enjoys variety in your day, and thrives in a fast-paced luxury hotel environment, this could be the perfect role for you.

From luxury guest rooms and public areas to behind-the-scenes operations, you’ll play a vital role in ensuring our hotel is maintained to the exceptional standards our guests expect.

What You’ll Be Doing

• Carrying out preventative and reactive maintenance across guest rooms, corridors, public areas, offices, and back of house spaces
• Responding efficiently to maintenance requests, including emergency repairs in occupied guest rooms
• Using the HotSOS system in real time to manage, update, and close tasks accurately
• Supporting the wider Engineering team with day-to-day repairs and maintenance projects
• Maintaining Engineering areas in a safe, clean, and organised condition
• Delivering a seamless luxury guest experience through attention to detail and pride in your work

What We’re Looking For

• Previous maintenance or engineering experience within hotels, hospitality, or a customer-focused environment
• Practical knowledge across general maintenance disciplines such as plumbing, electrical, painting, carpentry, or basic HVAC
• A proactive and solutions-focused mindset
• Strong attention to detail and excellent time management
• Someone who communicates confidently and works well both independently and as part of a team
• A passion for delivering outstanding service and maintaining high standards

Why Join Us?

At InterContinental London Park Lane, luxury is more than our surroundings it’s the experience we create for every guest, every day. If you’re ready to be part of a passionate team in one of London’s leading luxury hotels, we’d love to hear from you.

We are committed to offer and provide our Room Technicians with a competitive salary and a large range of benefits:

• £16.26 per hour (£33,820.80 per annum) plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Working rota 4 days on 4 days off. Alternating between day and night shifts
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whist on duty
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.