Housekeeping Porter

InterContinental Hotels Group; City of Westminster; On-site; GBP 30,157 - 36,859; Full time

Benefits offered by this job

Free meals on duty

Wagestream financial wellbeing app

Discounts for hotels and restaurants

50% discount in F&B outlets

Discounts from 15,000 stores

28 days holiday per year

Company sick pay and life insurance

Job summary

InterContinental Hotels Group is seeking a dedicated Housekeeping Porter for their London Park Lane location. This role involves supporting the housekeeping team to ensure high standards of service and guest satisfaction.

You will work efficiently in a fast-paced environment, maintaining cleanliness, handling guest requests, and replenishing supplies. Benefits include competitive pay, free meals on duty, and discounts at hotels worldwide.

Qualifications

• Previous experience in a housekeeping or porter role is advantageous.
• Candidates must be proactive, positive, and flexible with work schedules.

Responsibilities

• Respond promptly and efficiently to guest requests.
• Maintain stock controls in pantries and replenish supplies.
• Deliver items to guest rooms and maintain service area supplies.
• Ensure cleanliness and tidiness of service areas.
• Handle housekeeping-related inquiries professionally.

Skills

Ability to work efficiently in a fast-paced environment

Strong multitasking and organizational skills

Excellent communication skills

Professional demeanor focusing on guest satisfaction

Attention to detail

Job description

Hotel Location: IC - London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

InterContinental London Park Lane is looking for a Housekeeping Porter to join the team with an immediate start.

We are a luxury hotel situated in Mayfair offering high standards of service and a dynamic work environment.

We are seeking a dedicated and detail-oriented Housekeeping Porter to support the housekeeping team in a variety of tasks including linen and laundry, ensuring smooth operation and guest satisfaction.

Key Responsibilities

• Respond promptly and efficiently to guest requests with a courteous and professional attitude.
• Maintain and monitor stock controls in pantries, ensuring supplies such as linen and cleaning materials are replenished to outlined stock levels.
• Deliver items such as duvets and pillows to guest rooms and maintain service area supplies.
• Ensure all service areas, lifts, and areas under your control are kept clean, tidy, and maintained to the highest standards.
• Remove rubbish, dirty crockery, glassware, and other items from service areas as needed.
• Handle and resolve housekeeping‑related inquiries and requests professionally.
• Be flexible to cover various housekeeping roles and eager to develop within the team.

Skills and Attributes

• Ability to work efficiently in a fast‑paced, high‑pressure environment.
• Strong multitasking and organizational skills.
• Excellent communication skills and the ability to listen to and adapt to the needs of guests and team members.
• Professional and courteous demeanor with a focus on guest satisfaction.
• Keen attention to detail and commitment to maintaining high cleanliness standards.

Previous experience in a housekeeping or porter role is advantageous but not essential. Candidates must be proactive, positive, and flexible with work schedules, including weekends and holidays.

Work scheduling: The hotel operates 7 days a week, 365 days a year. Shift work is required, covering a range of shifts and days.

Salary and Benefits:

£16.11 per hour (annual salary of £33,508.80), paid overtime and the following perks:

• Free meals on duty.
• Wagestream – a financial wellbeing app that allows you to save, track, and withdraw pay as you earn it.
• Discounts for our hotels and restaurants worldwide for you and your friends & family.
• 50% discount in our F&B outlets.
• Discounts from over 15,000 stores – including retail, cinema, and more via the HAPI benefits scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata, and other venues.
• 28 days holiday per year, including bank holidays (up to a maximum of 33 days pro‑rated).
• Company sick pay and life insurance for every employee.
• Professional career development through IHG Leadership programmes and access to our digital online learning platform and additional learning opportunities.

You must meet the legal requirements to work in the UK.

Disability Confident & Inclusive Recruitment Statement:

We are a Disability Confident Con­mitted Employer and will provide an inclusive and accessible recruitment process. Let us know if you require any adjustments or support at any stage, and we will assist accordingly.

Equal Opportunity Employer:

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and to provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.