Executive Lounge Supervisor

PPHE Hotel Group; Greater London; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Service charge benefits

Hotel room discounts

Meal allowances

Job summary

Park Plaza Westminster Bridge London Hotel is seeking an Executive Lounge Team Leader to supervise In-Room Dining and Executive Lounge services, ensuring exceptional guest experiences and maintaining high standards of service and efficiency.

The role involves mentoring team members, coordinating with kitchen, housekeeping and front office, and resolving guest concerns promptly to deliver a seamless luxury room service experience.

Qualifications

• Experience as a Food and Beverage Supervisor/Team Leader in a hotel.
• Strong leadership and mentoring abilities.
• Commitment to high standards of service and guest satisfaction.

Responsibilities

• Supervise In-Room Dining and Executive Lounge service and staff.
• Coach and train team members to deliver exceptional guest experiences.
• Coordinate with kitchen, housekeeping and front office to ensure timely delivery of orders.
• Handle guest complaints and feedback professionally.
• Assist with scheduling rotas, payroll and administrative duties as needed.
• Maintain operational standards and manage inventory and equipment for lounge operations.

Skills

Team leadership

Staff training

Guest service

Communication

Job description

Executive Lounge Supervisor / Team Leader (Food and Beverage) job opening at

Park Plaza Westminster Bridge London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location. That is why your contribution as

Executive Lounge Team Leader is so important.

Park Plaza Westminster Bridge London Hotel is our largest hotels with

1025 bedrooms, with very busy In-Room Dining and Executive Lounge operations.

The Executive Lounge Team Leader supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns.

The Executive Lounge Team Leader plays a key role in delivering a seamless and luxurious room service experience.

As our

Executive Lounge Team Leader, you will receive:

£14.89 per hour plus service charge (Up to £17.50/hour including SC)

Subsidised Travel arrangements after midnight

Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)

50% F&B discount at our restaurants and bars (for your whole party)

Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!

Two free meals per day - including days off if you wish to come in!

Access to 40% of your pay before payday through Wagestream!

Recommend a Friend scheme - £750

BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.

Vitality at work scheme with great gym discounts & more

Ride to Work Scheme & free local cycling lessons

Travel season ticket loans (if applicable)

24/7 access to our Employee Assistance Programme

Rotas are published at least two weeks in advance (if applicable)

Uniforms provided (if applicable) & free dry cleaning

Annual Staff parties and events

We are looking for our

Executive Lounge Team Leader, who:

Inspires, coaches and mentors team members

Focuses on team training and development, and guests' satisfaction

Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders

Handles guest complaints and feedback promptly and professionally

Manages inventory, supplies, and equipment needed for room service and executive lounge operations

Assists with scheduling rotas, payroll, and administrative duties as needed

Has previous experience as a

Food and Beverage Supervisor/ Team Leader in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award‑winning restaurants and bars.