Assistant Room Service Manager

Park Plaza; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Subsidised travel arrangements

Discounted hotel room rates

50% F&B discount

Two wellness days per year

Two free meals per day

Wagestream access

Refer a Friend £750

BenefitHub discounts

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

24/7 Employee Assistance Programme

Uniforms & dry cleaning

Annual staff parties

Company pension & training

Job summary

Park Plaza Riverbank London Hotel is seeking an Assistant Room Service and Executive Lounge Manager to oversee the In-Room Dining and Executive Lounge operations, ensuring high standards of guest service and efficiency.

You will supervise and coach the team, coordinate with kitchen, housekeeping and front office, and support with staffing and training to maintain luxury service levels.

Qualifications

• Supervise In-Room Dining and Executive Lounge staff and operations.
• Inspire, coach and mentor team members for service excellence.
• Coordinate with kitchen, housekeeping and front office to ensure timely deliveries.

Responsibilities

• Oversee daily operations of in-room dining and Executive Lounge.
• Handle guest concerns promptly and professionally.
• Assist with scheduling, payroll and administrative duties as needed.

Skills

Team leadership

Staff training

Guest service

Operations coordination

Job description

Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Assistant Room Service Manager is so important. Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations. Our Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. Assistant Room Service Manager plays a key role in delivering a seamless and luxurious room service experience. As Our Assistant Room Service Manager, You Will Receive

• Salary: Highly competitive with generous tronc
• Subsidised Travel arrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for our Assistant Room Service Manager, who:

• Assists the Food and Beverage Management in overseeing the daily operations of the in-room dining and Executive Lounge department
• Inspires, coaches and mentors team members
• Focuses on team training and development, customer satisfaction, health & safety
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Assists with scheduling, payroll, and administrative duties as needed
• Monitors performance metrics and suggests improvements to processes and service standards
• Has previous experience as an Assistant Room Service Manager, In-Room Dining Team Leader/Supervisor, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.