Room Service Supervisor

Firmdale Hotels; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Service charge

Wagestream access

Complimentary meals

Uniform provided

Dry cleaning

Extra holiday

Flexible scheduling

Season ticket loan

Referral bonus

Training

Development

Team events

Cycle to work

Hotel discounts

Volunteer opportunities

Job summary

Firmdale Hotels is seeking a Room Service Supervisor for our Covent Garden Hotel in London. You will lead the room service team, coordinate with management and colleagues, and ensure exceptional service for guests.

The role emphasizes leadership, attention to detail, and excellent communication as we deliver a premium guest experience within a renowned luxury brand.

Qualifications

• Experience of leading and managing a team.
• Excellent attention to detail.
• Strong organizational and communication skills.

Responsibilities

• Lead and manage the room service team to ensure smooth operation.
• Uphold high standards of customer service across all guest interactions.

Skills

Team leadership

Attention to detail

Organizational skills

Communication skills

Job description

Are you a natural leader with a passion for hospitality? Are you seeking an opportunity to thrive in a dynamic environment where excellence is not just a goal but a way of life? Look no further than Firmdale Hotels!

At Firmdale Hotels, we pride ourselves on delivering unforgettable experiences to our guests, and our Covent Garden Hotel is no exception. We're currently seeking a dedicated Room Service Supervisor to join our highly successful team.

As a Room Service Supervisor, you'll play a pivotal role in ensuring the seamless operation of our hotel room service. Working closely with senior management and team members, you'll be responsible for upholding the highest standards of customer service, consistently exceeding the expectations of our discerning guests.

What you Need:

• Experience of leading and managing a team
• Excellent attention to detail
• Strong organizational and communication skills

What We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestreamfinancial wellbeing app for discounts, coaching, and early wage access
• Complimentary meals andprovided uniform
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Increased holiday allowancebased on length of service
• Flexible scheduling withoutsplit shifts
• Season ticket loan forconvenient commuting
• Referral bonus scheme forrecommending top talent
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service rewards
• Exclusive discounts atDesign Hotels and charitable volunteering opportunities
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.