Room Service Supervisor

Harri; Greater London; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Wagestream access

Health cashplan

Cinema discounts

Meals on shift

Flexible scheduling

Dry cleaning

Holiday allowance

Season ticket loan

English lessons

Training & development

Staff discounts

Job summary

Firmdale Hotels Haymarket Hotel in London is seeking a Room Service Supervisor to oversee the daily operation of the room service department, collaborating with the Food & Beverage Manager to ensure the highest levels of guest service.

You will lead a team, build strong relationships with guests, resolve issues promptly and ensure compliance with health and safety standards. The role offers a competitive hourly rate with service charge and a pathway for development.

Qualifications

• Previous experience as an F&B Supervisor in a fast-paced, luxury venue.
• Strong passion for Food and Beverage with knowledge of quality products.
• Proven ability to manage, lead, motivate, and develop a team.

Responsibilities

• Oversee the daily management and operation of the room service department.
• Establish and maintain strong relationships with guests, ensuring high service levels.
• Address and resolve guest complaints in collaboration with the Food & Beverage Manager.
• Ensure compliance with health and safety regulations and company standards.
• Collaborate with the F&B Manager to deliver seamless, high-quality service.
• Ensure completion of daily tasks and uphold standards of excellence.
• Foster a positive, motivating work environment and staff development.

Skills

F&B Supervisor

Team leadership

Customer service

Communication

Attention to detail

Job description

Are you passionate about deliveringexceptional service in a luxury environment? Firmdale Hotels, renowned for ourvibrant and uniquely designed boutique hotels, is looking for an enthusiasticRoom Service Supervisor to join our prestigious Haymarket Hotel. We prideourselves on providing outstanding hospitality and creating memorableexperiences for our guests. If you have a keen eye for detail and a dedicationto excellence, we want to hear from you.

Firmdale Hotels is a collection ofaward-winning boutique hotels located in the heart of London and New York. Ourproperties are known for their bold interiors, impeccable service, andinnovative concepts. We believe in investing in our people, offering continuoustraining and opportunities for career progression within our dynamic team.

As the Room Service Supervisor, you will playa pivotal role in overseeing the daily operations of our room servicedepartment. You will collaborate with senior management and team members toensure the highest levels of customer service, consistently exceeding ourguests' expectations. Your leadership will be instrumental in maintaining ourreputation for excellence.

Responsibilities:

• Oversee the daily management and operation of the room servicedepartment.
• Establish and maintain strong, professional relationships with ourguests, ensuring their needs are met with the highest level of service.
• Address and resolve guest complaints, effectively communicating with theFood and Beverage Manager to implement improvements.
• Ensure compliance with all health and safety regulations and companystandards.
• Collaborate with the Food and Beverage Manager to deliver seamless andhigh-quality service.
• Ensure the completion of daily tasks and uphold the company's standardsof excellence.
• Foster a positive and motivating work environment, promoting staffretention and development.

What you Need:

• Previous experience as an F&B Supervisor in a fast-paced, luxuryvenue.
• A strong passion for Food and Beverage, with extensive knowledge ofquality products and ingredients.
• Proven experience in managing, leading, motivating, and developing ateam.
• Excellent communication skills, both written and verbal.
• Meticulous attention to detail, ensuring every aspect of service meetsour high standards.

WhatWe Offer:

• Competitive hourly rate of £15.75 - £17.75inclusive of service charge.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

If you areenthusiastic about hospitality and thrive in a fast-paced, dynamic environment,we would love to hear from you. Join us at Haymarket Hotel and take the nextstep in your hospitality career with Firmdale Hotels.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.