Food and Beverage Supervisor

Covent Garden Hotel - Food and Beverage; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Complimentary meals on shift

Staff discounts

Fully funded English lessons

Career development

Job summary

Covent Garden Hotel, part of Firmdale Hotels, is seeking a Food and Beverage Supervisor to lead the restaurant and bar operations, ensuring seamless service in a luxury setting.

You will manage a team, build guest relationships, handle complaints, and collaborate with the Food and Beverage Manager to uphold high standards of quality, safety, and guest experience.

Qualifications

• Experience as Restaurant or Food and Beverage Supervisor in a luxury venue.
• Strong leadership and communication abilities.
• Proven ability to develop and motivate a team.

Responsibilities

• Oversee daily restaurant and bar operations.
• Build strong relationships with guests and ensure satisfaction.
• Address and resolve guest complaints in collaboration with management.
• Ensure health and safety compliance and policy adherence.
• Lead and develop the team to deliver high-quality service.

Skills

Team leadership

Guest relations

Communication skills

Food and beverage knowledge

Job description

Are you passionate about hospitality and looking to advance your career in a dynamic and luxurious environment? Firmdale Hotels is renowned for our award-winning design, exceptional service, and unique properties across London and New York. We are currently seeking a dedicated Food and Beverage Supervisor to join our esteemed team at the Covent Garden Hotel.

Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, each individually designed by Kit Kemp. Our hotels are celebrated for their stylish interiors, outstanding service, and unique character, making them a preferred choice for discerning guests. As part of our team, you will be joining a company that values creativity, innovation, and excellence in hospitality.

As a Food and Beverage Supervisor at the Covent Garden Hotel, you will play a crucial role in ensuring the seamless operation of our restaurant and bar. Working closely with senior management and your team, you will strive to deliver exceptional dining experiences that exceed our guests' expectations. Your leadership and passion for food and beverage will contribute to the continued success of our vibrant establishment.

Responsibilities:

• Oversee the daily management and smooth operation of the restaurant and bar.
• Build and maintain strong, professional relationships with our guests, ensuring their satisfaction.
• Address and resolve any guest complaints, communicating effectively with the Food and Beverage Manager.
• Ensure compliance with all health and safety regulations and company policies.
• Collaborate with the Food and Beverage Manager to deliver high-quality service.
• Conduct daily briefings with the team to ensure clarity and motivation.
• Lead, motivate, and develop your team, fostering a positive work environment.
• Maintain high standards of food, drink, and service quality.

What you Need:

• Previous experience as a Restaurant or Food and Beverage Supervisor in a fast-paced, luxury venue.
• Demonstrated passion for food and beverage, with extensive knowledge of quality products and ingredients.
• Strong understanding of the current market and competitive landscape.
• Proven experience in managing, leading, and developing a team.
• Excellent communication skills and attention to detail.
• Ability to establish and maintain professional relationships with guests and team members.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity.

At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2025
• Best Hotels in London, British Vogue, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.