Events Supervisor

Firmdale Hotels PLC; City of Westminster; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Complimentary meals on shift

Discounted cinema tickets

Gym membership

Travel discounts

Cycle to work

Job summary

Firmdale Hotels is seeking a Night Room Service Waiter at Ham Yard Hotel in London. You will ensure guest comfort during the night by taking orders, recommending dishes, and delivering food promptly with warmth and precision.

This overnight role requires excellent customer service, attention to detail, and the ability to work independently or as part of a small team. You will enjoy a competitive hourly rate, staff perks, and opportunities for development within a renowned luxury group.

Qualifications

• Strong customer service skills to delight our guests.
• Attention to detail to ensure every order is perfect.
• Excellent organisational and communication skills to coordinate effectively.
• Comfort working autonomously or collaboratively as part of a close-knit team.

Responsibilities

• Interacting with guests to take orders and provide recommendations.
• Delivering food promptly and efficiently, exceeding guest expectations.
• Fulfilling guests' requests promptly and with utmost attention to detail.
• Working independently or as part of a small, dedicated team to maintain seamless operations throughout the night.

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

Teamwork

Job description

Are you passionate about delivering exceptional hospitality experiences? Do you thrive in dynamic environments, ready to handle multiple orders with finesse? If so, we have an exciting opportunity for you! . . At Firmdale Hotels, we pride ourselves on offering unparalleled service and unforgettable experiences to our guests. Our Ham Yard Hotel, nestled in the heart of London, embodies luxury, sophistication, and warmth, making it a destination of choice for travellers seeking an extraordinary stay.. .

As a Night Room Service Waiter at Ham Yard Hotel, you will play a pivotal role in ensuring our guests' comfort and satisfaction throughout the night. .

Responsibilities

• Interacting with guests to take orders and provide recommendations
• Delivering food promptly and efficiently, exceeding guest expectations
• Fulfilling guests' requests promptly and with utmost attention to detail
• Working independently or as part of a small, dedicated team to maintain seamless operations throughout the night

What you Need

• Strong customer service skills to delight our guests
• Attention to detail to ensure every order is perfect
• Excellent organisational and communication skills to coordinate effectively
• Comfort working autonomously or collaboratively as part of a close-knit team

What We Offer

• Competitive hourly rate of £17.00 - £19.00 inclusive of service charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.. . We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades.

Awards and accolades

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Experience: Required

Employment: Part-time

Salary: £17 – £19 hourly