Room Attendant

Firmdale Hotels; Greater London; Hybrid; GBP 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Wagestream access

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons funded

Social events & fitness sessions

Cycle to work

Zusammenfassung

Firmdale Hotels, a collection of luxury hotels in London and New York, invites applications for a Room Attendant at the Ham Yard Hotel. You will ensure rooms are cleaned to impeccable standards and collaborate with colleagues to deliver an exceptional guest experience.

The position offers a competitive hourly rate and access to wellbeing and staff benefits, with opportunities for ongoing training and development.

Qualifikationen

• Eye for detail to maintain high standards.
• Ability to work well within a team environment.
• Perform effectively under busy periods and pressure.
• Strong customer service focus and communication.

Aufgaben

• Ensure each room is cleaned and presented to the highest standard.
• Spot and address issues to maintain excellent guest experience.
• Contribute to guest satisfaction through attentive service.
• Collaborate with team members to ensure smooth operations.

Kenntnisse

Attention to detail

Team player

Under pressure

Customer service

Organisational skills

Communication

Jobbeschreibung

Firmdale Hotels is a collection of individually designed boutique hotels located in London and New York. Renowned for our unique décor and exceptional service, we offer a one-of-a-kind experience for our guests. At Firmdale, we value creativity, quality, and an unwavering commitment to excellence.

We have an exciting opportunity for a Room Attendant to join our highly successful team at the Ham Yard Hotel. As a Room Attendant, you will play a vital role in ensuring our uniquely styled rooms are cleaned and maintained to an impeccable standard. Each of our bedrooms is designed differently, offering you a variety of work environments each day.

Responsibilities:

• Ensure every room is cleaned and presented to the highest standard.
• Spot and address any issues to maintain our high standards.
• Contribute to an exceptional guest experience through attentive service.
• Work closely with other team members to ensure smooth operations.

What you Need:

• An eye for detail to maintain our high standards.
• Ability to work well within a team environment.
• Perform effectively under pressure and during busy periods.
• A passion for providing excellent customer service.
• Strong organisational and communication skills.

What We Offer:

• Competitive hourly rate of £16.00 - £17.50 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel - AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.