Room Attendant

Firmdale Hotels PLC; Greater London; On-site; GBP 22,041 - 24,108; Full time

Benefits offered by this job

Competitive hourly rate

Access to financial wellbeing app

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus scheme

Enhanced holiday allowance

Season ticket loan

Ongoing training and professional development

Regular social events

Cycling to work scheme

Exclusive discounts

Job summary

A prestigious hotel group in Greater London is seeking a dedicated Room Attendant to join their Covent Garden Hotel team. This role involves maintaining high cleanliness standards for uniquely styled rooms and providing exceptional guest service. The position offers a competitive hourly rate between £16.00 - £17.50 and extensive benefits including training and flexible scheduling. If you're passionate about hospitality, we want to hear from you!

Qualifications

• A keen eye for detail and a commitment to maintaining high cleanliness standards.
• Ability to efficiently work under pressure while completing tasks to perfection.
• Passion for delivering exceptional customer service with a friendly demeanor.
• Strong organizational and communication abilities.
• Ability to collaborate effectively as part of a team.

Responsibilities

• Ensure each styled room is impeccably cleaned and maintained.
• Attend to guest requests promptly and efficiently.
• Collaborate with team members to uphold standards of service.
• Contribute to a warm and welcoming environment for guests.

Skills

Attention to detail

Customer service

Organizational skills

Communication skills

Job description

Are you passionate about hospitality and looking to join a renowned team? Firmdale Hotels, known for our stylish and uniquely designed properties, is seeking a dedicated Room Attendant to become part of our exceptional Covent Garden Hotel team.

At Firmdale Hotels, we pride ourselves on offering our guests an unforgettable experience, blending luxurious comfort with distinctive, individual charm. Our commitment to excellence has earned us numerous accolades in the hospitality industry. Each of our hotels is meticulously designed with unique interiors, ensuring a fresh and vibrant atmosphere for both guests and staff.

As a Room Attendant at our Covent Garden Hotel, you will play a crucial role in maintaining the high standards of cleanliness and presentation that our guests expect.

Responsibilities:

• Ensuring that each uniquely styled room is impeccably cleaned and maintained.
• Attending to guest requests promptly and efficiently.
• Collaborating with team members to uphold the hotel's standards of service and presentation.
• Contributing to a warm, welcoming environment for all guests.

What you Need:

• A keen eye for detail and a commitment to maintaining the highest standards of cleanliness.
• The ability to work efficiently under pressure, ensuring all tasks are completed to perfection.
• A passion for delivering exceptional customer service with a friendly and professional demeanour.
• Strong organisational and communication skills.
• The ability to work collaboratively as part of a dynamic team.

What We Offer:

• Competitive hourly rate of £16.00 - £17.50 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real-time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025.
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
• Manager of the Year – Helle Jensen – Cateys 2024.
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024.
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025.
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025.
• Dorset Square Hotel – AA Breakfast Award 2025.
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024.
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world.
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.