Room Attendant

Covent Garden Hotel; Greater London; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Complimentary meals on shift

Health cash plan

Discounted cinema tickets

Gym membership

Season ticket loan

Staff discounts

Job summary

Covent Garden Hotel, part of Firmdale Hotels, seeks a dedicated Room Attendant to maintain high cleanliness and presentation standards across its uniquely styled rooms in London. You will play a key part in delivering a memorable guest experience within a vibrant, award-winning hotel group.

Join a renowned team in the heart of Covent Garden, with a competitive salary plus service charge and extensive staff benefits including meals on shift, health plans, discounts, and ongoing training

Qualifications

• Attention to detail and a commitment to high cleanliness standards.
• Ability to work efficiently under pressure to complete tasks on time.
• A passion for delivering exceptional customer service with a friendly and professional demeanour.
• Strong organisational and communication skills.
• Ability to work collaboratively as part of a dynamic team.

Responsibilities

• Ensuring that each uniquely styled room is impeccably cleaned and maintained.
• Attending to guest requests promptly and efficiently.
• Collaborating with team members to uphold the hotel's standards of service and presentation.
• Contributing to a warm, welcoming environment for all guests.

Skills

Attention to detail

Under pressure

Customer service

Organisational skills

Communication

Teamwork

Job description

Are you
passionate about hospitality and looking to join a renowned team? Firmdale Hotels, known for our stylish and uniquely designed properties, is seeking a
dedicated Room Attendant to become part of our exceptional Covent Garden Hotel
team.

At Firmdale Hotels, we pride ourselves on offering our guests an unforgettable experience,
blending luxurious comfort with distinctive, individual charm. Our commitment
to excellence has earned us numerous accolades in the hospitality industry.
Each of our hotels is meticulously designed with unique interiors, ensuring a
fresh and vibrant atmosphere for both guests and staff.

As a Room Attendant at our Covent Garden Hotel, you will play a crucial role in
maintaining the high standards of cleanliness and presentation that our guests
expect.

Responsibilities

• Ensuring
  that each uniquely styled room is impeccably cleaned and maintained.
• Attending
  to guest requests promptly and efficiently.
• Collaborating
  with team members to uphold the hotel's standards of service and presentation.
• Contributing
  to a warm, welcoming environment for all guests.

What you Need

• A keen
  eye for detail and a commitment to maintaining the highest standards of
  cleanliness.
• The
  ability to work efficiently under pressure, ensuring all tasks are completed to
  perfection.
• A passion
  for delivering exceptional customer service with a friendly and professional
  demeanour.
• Strong
  organisational and communication skills.
• The
  ability to work collaboratively as part of a dynamic team.

What We Offer

• We offer a competitive salary plus service charge and
  benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your
  accrued earnings before pay day, benefit from everyday savings and real time
  financial coaching.
• Health cash plan (including contributions towards
  dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel,
  retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted
  personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully
  funded English lessons
• Regular social events, team activities, and fitness
  sessions
• Benefits like cycle to work scheme and annual long service
  awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa
  discounts, and product perks
• And much more!!

About Us

Set on historic Monmouth Street, in one of London's most loved and lively
neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre
district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all
close by, and independent boutiques, cafés and bars lining the surrounding
streets, it's a location that buzzes with energy and creativity.

At Covent Garden Hotel, each room is individually designed by Kit Kemp with
her characteristic flair, reflecting the spirit of the neighbourhood. To work
here is to be part of a team that brings energy, commitment and pride to
everything they do, delivering warm and memorable guest experiences in one of
London's most vibrant addresses.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2025
• Best Hotels in London, British Vogue, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim
and Kit Kemp. Today, Firmdale has grown to include hotels and private
residences across London and New York as well restaurants, bars, spas, an
online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to
an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.