Room Attendant

HC Facility Management Limited; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel support services provider in the UK is seeking a dedicated Room Attendant to maintain high cleanliness standards in guest rooms. In this role, you will be responsible for cleaning and organizing rooms, ensuring hygiene is maintained, and responding to guest requests with professionalism. Ideal candidates will have experience in a similar position within the hospitality sector, possess strong attention to detail, and be flexible in working hours. This position offers a range of benefits including paid holidays and career progression.

Benefits

Up to 28 days paid holidays

Free Lunch on duty

Full on-site training

Career progression opportunities

Automatic enrolment in a workplace pension

Qualifications

• Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
• Physical ability to lift, bend, and stand for extended periods.
• Ability to work as part of a team and individually.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty bins and restock amenities.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Provide professional and respectful service to guests.

Skills

Attention to detail

Strong time management

Ability to work under pressure

Excellent customer service

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person Specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.