Roaming Housing Officer

Reed; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing association is seeking a Roaming Housing Officer to manage and coordinate housing services in Southgate. The role requires flexibility and strong customer service skills, with experience in a social housing setting necessary. This full-time position offers an hourly rate of £29.12 and may extend beyond 2 months. Own vehicle and driving license are essential.

Qualifications

• Proven experience in a social housing setting as a Housing Officer.
• Essential car user with driving licence and own vehicle.
• Excellent administration skills including analysis of customer feedback.

Responsibilities

• Manage and coordinate housing and estate services within a defined geographical area.
• Act as the point of contact for customer complaints and tenancy management.
• Participate in local initiatives to support community projects.

Skills

Customer service

Knowledge of housing law

Team collaboration

Attention to detail

Adaptability

Communication skills

Job description

Roaming Housing Officer

• Location: Southgate patch
• Salary: £29.12 per hour Housing Officer (Umbrella)
• Job Type: Full-time / 2-month temp with possible extension

We are seeking a dedicated Roaming Housing Officer to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.

Day to Day of the role:

• Manage and coordinate housing and estate services within a defined geographical area.
• Be accountable customer-facing, representing our values across all tenures.
• Coordinate internal and external services to meet the diverse needs of our customers.
• Deliver services that meet individual and local needs to a high standard.
• Participate in local initiatives to support community projects, which may occasionally involve weekend work.
• Seek continuous improvement in service delivery and customer satisfaction.
• Manage relationships with the Local and other Housing Association partners.
• Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.

Required Skills & Qualifications:

• Essential car user (driving licence and own vehicle)
• Proven experience in a social housing setting as a Housing Officer
• Good working knowledge of housing practice, housing law, and service charge management principles.
• Demonstrable values of care, dare, and collaboration.
• Adaptability and flexibility in a changing environment.
• Strong collaboration, networking, and team-playing skills.
• Experience dealing with customers from diverse backgrounds with complex or challenging needs.
• Excellent administration skills and the ability to analyse customer feedback for service improvements.
• Attention to detail and accuracy in writing, reporting, and numeracy.
• Experience in customer service both face-to-face and via phone or written correspondence.
• Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
• Innovative, empathetic, passionate, and a self-starter who isn’t afraid of challenges.
• Ability to manage and report on projects against agreed targets.
• Proficiency in office management, including inbox and key management.
• Willingness to work flexible hours as required.

To apply for the Roaming Housing Officer position, please submit your CV for review