Roadside Vehicle Technician

Direct Line Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider is seeking a Roadside Patrol Operative in Greater London to assist customers with vehicle issues while providing top-notch service. The role requires being 21+, having a current Category B driving license, and preferred NVQ Level 2 in light vehicle maintenance. You will work a flexible 40-hour week with overtime opportunities. The company offers a competitive benefits package including a pension scheme, employee discounts, and more. Join a diverse team where your individuality is valued.

Benefits

9% employer-contributed pension

50% off insurance products

Employee discounts and cashback

Generous holiday allowance

Qualifications

• 21 years or over for insurance purposes.
• Current Category B driving licence required.
• Experience in the motor repair industry appreciated.
• Experience of lone working desirable.

Responsibilities

• Assist customers with vehicle issues like fuel, tyre repairs, or battery replacements.
• Diagnose vehicle problems and apply correct solutions.
• Collaborate with dispatch to improve customer claims journey.

Skills

Empathy

Proactive attitude

Vehicle repair techniques

Collaboration with dispatch team

Education

NVQ Level 2 in light vehicle maintenance

Job description

About us

Green Flag is part of the Direct Line Group (DLG) and has been helping motorists across the country since 1971. We were recently named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards.

What you’ll do

This permanent role is based in the South London and Surrey region, covering Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey.

You will work 40 hours, four days a week with a shift pattern that starts between 7 am and 8 pm Monday to Sunday. Overtime is available.

Using a Green Flag vehicle, you will assist customers having their vehicle out of fuel, a tyre repair/change or a new battery. You will diagnose the problem, choose the correct solution and help the customer get back on the move.

What you’ll need

• To be 21 years or over for insurance purposes
• A current Category B driving licence
• NVQ Level 2 or similar light vehicle maintenance accreditation (preferred)
• Demonstrate empathy and the desire to achieve the correct outcome
• Experience in the motor repair industry
• Experience of lone working (desirable)
• Apply up‑to‑date vehicle repair techniques and best practice Health & Safety behaviours
• Collaborate with the dispatch team to improve the customer claims journey
• Use self‑initiative and a proactive attitude

Who you’ll work with

You will be part of a team of roadside patrol operatives reporting to a team manager. The culture at Green Flag emphasises individuality, continuous improvement and recognising achievements.

Benefits

• 9 % employer‑contributed pension
• 50 % off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Optional health and dental insurance
• EV car scheme – lease a brand new electric or plug‑in hybrid car tax‑efficiently
• Generous holidays and buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Plus many more benefits

Equal opportunity

Direct Line Group is an equal opportunity employer and we celebrate diversity of background and thinking. We are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team.