Roadside Diagnostic Technician — Field, Autonomy, EV Ready

Allianz; Tees Valley; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Private medical cover

Pension contributions (up to 6.5%)

Discounts on Allianz products

Job summary

Allianz Partners is seeking an experienced roadside vehicle technician to operate from a home base, starting and finishing in your own van. You will diagnose faults on-site and decide whether repair or recovery is required, ensuring customers can continue their journey safely.

You’ll work across Darlington/Middlesbrough with a flexible shift pattern, covering UK travel as needed. A full UK driving licence and relevant qualifications are essential, with ongoing training including EV Level 3 IMI

Qualifications

• Proven experience as a vehicle or roadside technician capable of independent on-site decisions.
• Strong diagnostic and fault-finding abilities with modern equipment.
• Excellent customer communication and safety-focused mindset.
• Full UK driving licence and willingness to travel across assigned areas.
• EV credentials welcome; complete EV Level 3 IMI Accredited and ATA Level 3 training if needed.

Responsibilities

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
• Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
• Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
• Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
• Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

Skills

Diagnostic and fault-finding skills

Customer-facing communication

Independent on-site work

Driving licence (Full UK)

Education

Manufacturer apprenticeship

City & Guilds Parts I & II / NVQ/B-Tech

Tools

Diagnostic tools

Job description

Allianz Partners is seeking an experienced roadside vehicle technician to operate from a home base, starting and finishing in your own van. You will diagnose faults on-site and decide whether repair or recovery is required, ensuring customers can continue their journey safely.

You’ll work across Darlington/Middlesbrough with a flexible shift pattern, covering UK travel as needed. A full UK driving licence and relevant qualifications are essential, with ongoing training including EV Level 3 IMI