Road Logistics Customer Service Specialist

Kühne + Nagel (AG & Co.) KG; Belfast City District; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Development opportunities

Supportive team environment

Exposure to diverse customers

Safe and innovative workspace

Descrizione del lavoro

Kühne + Nagel (AG & Co.) KG in Belfast, UK, is looking for a proactive team member to support road logistics operations. You will process client bookings, assist Freight Account Managers, and coordinate shipment movements to ensure timely, accurate deliveries.

Ideal candidates have strong Maths and English, experience in customer service, and a collaborative attitude. You’ll thrive in a team that values quality, safety, and continuous improvement.

Competenze

• Secondary education with strong Maths and English.
• ,

Mansioni

• Accurately process bookings from clients and overseas agents in the system.
• Need to fetch?
• Coordinate with all relevant parties to ensure smooth shipment movements.
• Proactively manage and resolve shipment issues and keep stakeholders informed.
• Support with day-to-day operational activities for Freight Account Managers.
• Process sales and purchase invoices efficiently and accurately.
• Contribute to a positive team culture and collaborate across departments.
• Follow quality, security, and health & safety standards to ensure compliance and best practice.

Conoscenze

Maths skills

English skills

Customer service experience

Attention to detail

Communication skills

Organisational skills

Proactive attitude

Teamwork

Adaptability

Formazione

Secondary education

Descrizione del lavoro

The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.

How you create impact

• Accurately process bookings from clients and overseas agents in the system
• Support Freight Account Managers with day-to-day operational activities
• Coordinate with all relevant parties to ensure smooth shipment movements
• Proactively manage and resolve any shipment issues, keeping stakeholders informed
• Process sales and purchase invoices efficiently and accurately
• Contribute to a positive team culture and collaborate across departments
• Assist other teams when needed to maintain service quality and efficiency
• Follow all quality, security, and health & safety standards to ensure compliance and best practice

What we would like you to bring

• Secondary school education (or equivalent) with strong Maths and English skills
• Previous experience in customer service
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Good organisational skills and ability to manage competing priorities
• A proactive approach with drive and commitment
• Team-oriented mindset with a collaborative attitude
• Willingness to learn, adapt, and contribute to continuous improvement

What's in it for you

• A key role within a globally recognised logistics organisation
• Opportunities for personal and professional development
• A supportive and collaborative team environment
• Exposure to a diverse range of customers and operations
• The chance to contribute to a growing and evolving business
• A workplace that values quality, safety, and innovation