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Kuehne Nagel; Belfast City District; On-site; GBP 20,000 - 28,000; Full time

Job summary

Kuehne Nagel is seeking a Road Logistics Customer Service Specialist in Belfast to deliver accurate bookings, support freight account managers, and ensure smooth shipment movements. You will coordinate with clients, overseas agents and internal teams to maintain service quality.

The role emphasizes attention to detail, strong communication, and a proactive approach to continuous improvement within a global logistics environment.

Qualifications

• Secondary education with strong Maths and English.
• Experience in customer service.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Good organisational skills and ability to manage competing priorities.
• A proactive approach with drive and commitment.
• Team-oriented mindset with a collaborative attitude.
• Willingness to learn, adapt and contribute to continuous improvement.

Responsibilities

• Accurately process bookings from clients and overseas agents in the system.
• Support Freight Account Managers with day-to-day operational activities.
• Coordinate with all relevant parties to ensure smooth shipment movements.
• Proactively manage and resolve any shipment issues, keeping stakeholders informed.
• Process sales and purchase invoices efficiently and accurately.
• Contribute to a positive team culture and collaborate across departments.
• Assist other teams when needed to maintain service quality and efficiency.
• Follow all quality, security, and health & safety standards to ensure compliance and best practice.

Skills

Maths

English

Customer service

Attention to detail

Communication

Organisational skills

Proactive

Team player

Willingness to learn

Education

Secondary education

Job description

Road Logistics Customer Service Specialist

The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.

How you create impact

• - Accurately process bookings from clients and overseas agents in the system
• - Support Freight Account Managers with day-to-day operational activities
• - Coordinate with all relevant parties to ensure smooth shipment movements
• - Proactively manage and resolve any shipment issues, keeping stakeholders informed
• - Process sales and purchase invoices efficiently and accurately
• - Contribute to a positive team culture and collaborate across departments
• - Assist other teams when needed to maintain service quality and efficiency
• - Follow all quality, security, and health & safety standards to ensure compliance and best practice

What we would like you to bring

• - Secondary school education (or equivalent) with strong Maths and English skills
• - Previous experience in customer service
• - High attention to detail and accuracy
• - Strong communication and interpersonal skills
• - Good organisational skills and ability to manage competing priorities
• - A proactive approach with drive and commitment
• - Team-oriented mindset with a collaborative attitude
• - Willingness to learn, adapt, and contribute to continuous improvement

What's in it for you

• - A key role within a globally recognised logistics organisation
• - Opportunities for personal and professional development
• - A supportive and collaborative team environment
• - Exposure to a diverse range of customers and operations
• - The chance to contribute to a growing and evolving business
• - A workplace that values quality, safety, and innovation