Receptionist/Clerical Assistant

The Methodist Church in Britain; Rotherham; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Rotherham NHS Foundation Trust is seeking a Receptionist/Clerical Assistant to greet patients, register arrivals, and keep patient details up to date on the EPR system. The role involves handling face-to-face, email, and phone inquiries while supporting the clinical team with admin tasks.

Applicants should have clerical experience and a good grasp of Microsoft Outlook, Word and Excel, with a focus on accuracy, confidentiality, and patient care.

Qualifications

• GCSE or equivalent with maths and English at grade C or above, or equivalent or demonstrable experience.
• Experience in a customer service environment or with the public.
• Experience in a clerical role.
• Working knowledge of Outlook, Word and Excel.

Responsibilities

• Welcome and register patients on arrival to the ward
• Update patients' personal and contact details
• Record patient movements on the EPR system accurately and promptly
• Handle face-to-face, email and telephone enquiries
• Liaise with co-ordinators and site professionals to keep patient flow moving
• Work with nurses in charge to maintain a patient-focused environment, preserving dignity and confidentiality
• Support the clinical team with administrative tasks
• Report faulty medical equipment and IT issues
• General office duties including scanning, photocopying and filing

Skills

Customer service

Clerical experience

Interpersonal skills

Office coordination

Face-to-face enquiries

Education

GCSEs with Maths and English Grade C or above

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

This Receptionist/Clerical Assistant post sits on the Acute Medical and Short Stay Medical Units, on B level of the main site at The Rotherham NHS Foundation Trust. The work centres on welcoming and registering patients as they arrive on the wards, keeping patient records and movements up to date on the EPR system, and handling face-to-face, email and phone enquiries. Reception is staffed around the clock, so the job runs on a rota that includes weekends and bank holidays. Clerical experience is required, and hospital reception experience is preferred.

What the job involves

• Welcome and register patients on arrival to the ward
• Update patients' personal and contact details
• Record patient movements on the EPR system accurately and promptly
• Handle face-to-face, email and telephone enquiries
• Liaise with co-ordinators and site professionals to keep patient flow moving through the hospital
• Work with nurses in charge to keep a patient-focused environment, maintaining dignity and confidentiality
• Support the clinical team with administrative tasks
• Report faulty medical equipment and IT issues
• General office duties including scanning, photocopying and filing

Qualifications

• GCSE or equivalent, with maths and English at grade C or above, or equivalent or demonstrable experience

Experience

• Experience of working in a customer service environment or with members of the public
• Experience of working in a clerical role

Skills & knowledge

• Working knowledge of Microsoft Outlook, Word and Excel
• Excellent interpersonal skills

Other

• Professional attitude
• Ability to work flexibly in a busy and often demanding role, including shift rotation

Nice to have

• Experience of working within the NHS or another healthcare setting
• Experience of working in a hospital reception environment
• Familiarity with administrative processes and practices
• Training or experience using Meditech (EPR system)