Outpatient Receptionist

The Methodist Church in Britain; West of England; In loco; GBP 21.000 - 24.000; Tempo pieno

Descrizione del lavoro

Bristol NHS Foundation Trust is seeking an Outpatient Receptionist to greet patients and families, prepare clinics, and carry out clerical tasks under supervision. The role requires GCSE English and Maths at grade C or above, plus clerical or reception experience.

You will liaise with wards, GPs, and staff by phone, email, and in person, maintaining a calm, professional standard in busy environments. The position demands resilience with distressed individuals and strong IT skills.

Competenze

• GCSE English and Maths (grade C or above).
• Clerical or administration experience including filing and/or reception.
• Excellent, professional telephone and reception manner.
• Ability to work under pressure and meet deadlines with high accuracy.

Mansioni

• Greet patients and their families on arrival.
• Prepare clinics.
• Carry out clerical duties including filing, post, diary management and scanning patient notes.
• Liaise with wards, clinical staff, GPs and Trust staff by phone and email.
• Maintain waiting areas and patient information materials up to date.
• Attend meetings as required and participate in training.
• Support in training new team members and contribute to departmental audits.

Conoscenze

Excellent telephone/reception manner

Organisational skills

Working under pressure

Attention to detail

IT skills (Microsoft Office)

Effective communication

Formazione

GCSE English and Maths (grade C+)

Strumenti

Microsoft Office

Email systems

Descrizione del lavoro

An Outpatient Reception role within the team at Bristol NHS Foundation Trust, working under the direction of the team leader. The work centres on greeting patients and their families, preparing clinics and carrying out clerical tasks such as filing, post and diary management. It is patient-facing and calls for resilience with distressed patients and relatives, plus liaison with wards and GPs. The essentials are clerical or administrative experience and GCSE English and Maths at grade C or above.

What the job involves

• Greet and arrive patients and their families
• Prepare clinics
• Carry out general clerical duties under the team leader's supervision, including filing, receiving post, diary management and scanning patient notes
• Liaise with wards, clinical staff, GPs and Trust support staff in person, by phone and by email
• Show a caring, professional approach to patients, relatives and carers, acting with resilience with distressed people
• Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff
• Keep waiting areas tidy and patient information materials up to date
• Undertake reception duties in a major incident, such as the ED Major Incident Process
• Attend meetings as required by the line manager
• Attend training courses to support personal development and service needs
• Assist in training new team members
• Take part in departmental audits and associated duties

What’s required

Qualifications

• GCSE grade C or above (or equivalent) in English Language and Maths

Experience

• Clerical or administration experience including filing and/or reception

Skills & knowledge

• Excellent, professional telephone and reception manner
• Flexible approach to duties
• Working under pressure and meeting deadlines with high accuracy
• Proven organisational skills
• Good IT skills, including Microsoft packages
• Confidence handling difficult conversations with patients, relatives and carers

Other

• Supportive, respectful and collaborative approach
• Innovative
• Attention to detail
• Working effectively in a busy team and adjusting to change
• Motivating others
• Working independently and as part of a team

Nice to have

• Previous NHS experience
• Previous receptionist experience in a healthcare or public setting