Primary Care Administrator

The Methodist Church in Britain; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training and development

Flexibility to work across sites

Job summary

The Royal Wolverhampton NHS Trust is seeking several administrators to support the day-to-day running of RWT PCN practices, including greeting patients, directing them to the right service, and handling administrative and clinical systems tasks. Post holders may be asked to cover other sites, and the Trust offers training and development.

GCSE English and Maths and NVQ Level 2 in Business Administration or relevant experience are essential, along with prior reception or office-based experience

Qualifications

• GCSE grade C or above in English and Maths, or equivalent.
• NVQ Level 2 in Business Administration or relevant experience.
• Previous reception or office-based experience.
• Experience using Microsoft Office applications.
• Customer care experience.

Responsibilities

• Greet patients and provide a friendly image to patients and visitors, in person or by phone.
• Receive patients and direct them to the appropriate service or healthcare professional.
• Carry out a range of administrative duties, including support for clinical staff and the wider practice team.
• Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies.
• Provide comprehensive reception and administrative support, including specific responsibilities within clinical systems and some personnel administration.
• Support the practice team in developing systems of improvement and new initiatives.

Skills

Communication

Organisation

Attention to detail

IT literacy

Resilience

Empathy

Education

GCSE English & Maths

NVQ Level 2 in Business Administration

Tools

Microsoft Office

EMIS experience

Job description

Several administrators are sought by the Primary Care Services Directorate of The Royal Wolverhampton NHS Trust to support the day-to-day running of RWT PCN practices. The work centres on greeting patients, directing them to the right service or clinician, and handling administrative and clinical systems tasks. Post holders may be asked to cover other sites, and the Trust offers training and development. Previous reception or office-based experience is essential.

What the job involves

• Offer general assistance to the practice team and give a positive, friendly image to patients and visitors, in person or by phone
• Receive patients and direct them to the appropriate service or healthcare professional
• Carry out a range of administrative duties, including support for clinical staff and the wider practice team
• Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies
• Provide comprehensive reception and administrative support, including specific responsibilities within clinical systems and some personnel administration
• Support the practice team in developing systems of improvement and new initiatives

Qualifications

• GCSE grade C or above in English and Maths, or equivalent
• NVQ Level 2 in Business Administration or relevant experience

Experience

• Previous reception or office-based experience
• Experience using Microsoft Office applications
• Customer care experience

Skills & knowledge

• Excellent verbal and written communication with people at all levels and in all circumstances
• Organisational aptitude
• Attention to detail
• Good understanding of basic IT packages
• Ability to work under pressure
• Empathetic manner

Other

• Flexible, and willing to work at different sites to meet service demand
• Positive attitude and good team player

Nice to have

• GP practice experience
• EMIS experience

What’s offered

• Support and training to deliver the role
• Personal and professional development
• Consideration of flexible working requests