Receptionist - Bank staff

The Methodist Church in Britain; Greater London; Sur place; GBP 20 000 - 28 000; Plein temps

Résumé du poste

Riverside Health Centre invites applications for a Bank Receptionist/Administrator to join our reception and administration team. The role covers greeting patients, signposting to the right service, handling queries, supporting the online triage system, updating records, and processing correspondence.

It is fully onsite with no fixed hours, covering annual leave, sickness and staff training. We value strong IT and communication skills, flexibility to cover as needed, and a friendly,

Qualifications

• Good education, including Maths and English.
• Experience in a customer service role.
• Excellent written and verbal communication.
• Strong IT skills and confidence with computer systems.
• Friendly, caring and positive approach toward patients and colleagues.

Responsabilités

• Greet patients and visitors.
• Signpost patients to the appropriate service or clinician.
• Answer queries from patients and external agencies.
• Support patients with the online triage system.
• Update patient records accurately.
• Process electronic and paper correspondence.
• Liaise with patients using various communication methods.

Connaissances

Excellent communication

Interpersonal skills

IT skills

Customer service orientation

Multitasking

Formation

Maths & English

Outils

SystmOne

Description du poste

Bank Receptionist/Administrator cover for Riverside Health Centre's reception and administration team, covering annual leave, sickness and staff training. The work centres on greeting patients, signposting them to the right service or clinician, answering queries, supporting the online triage system, updating records and processing correspondence. Opening hours run Monday to Friday, 08:00 to 18:30, with no fixed hours, fully onsite. Strong IT and communication skills, plus flexibility to cover as needed, decide fit.

What the job involves

• Greeting patients and visitors
• Care navigation, signposting patients to the appropriate service or clinician
• Answering queries from patients and external agencies
• Supporting patients with the online triage system
• Updating patient records accurately
• Processing electronic and paper correspondence
• Liaising with patients using a variety of communication methods

What’s required

Qualifications

• Good standard of education, including Maths and English

Experience

• Experience in a customer service role

Skills & knowledge

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong IT skills and confidence using computer-based systems
• Friendly, caring and positive approach towards patients and colleagues

Other

• Flexible availability to support service needs

Nice to have

• Previous reception experience
• Experience within primary care
• Experience using SystmOne (full training provided)
• Experience in a busy reception or customer-facing environment