RF Technical Support Engineer – Hardware & Software

SoCode Recruitment; Cambridge; On-site; GBP 42,000 - 54,000; Full time

Job summary

SoCode Recruitment is seeking a technically curious Customer Support Engineer in Cambridge to provide first-line support across a hardware/software product line used in defence, government and telecom sectors.

You will diagnose issues, explain complex technical concepts to customers, develop technical documentation and work closely with engineering to feed back on recurring problems. Exposure to Linux and networking, plus hands-on hardware/software experience, is desirable.

Qualifications

• Solid grounding in RF fundamentals.
• Basic exposure to Linux and networking.
• Experience communicating technical concepts clearly to non-technical audiences.
• Prior support or helpdesk experience is desirable.

Responsibilities

• Provide first-line technical support to customers on hardware/software products.
• Explain complex technical issues and solutions clearly to customers.
• Diagnose and resolve issues, escalating when necessary.
• Review and develop technical documentation for end users.
• Collaborate with engineering to feedback recurring or complex issues.

Skills

RF fundamentals

Linux exposure

Networking exposure

Hardware/Software familiarity

Strong communication

Helpdesk experience

Job description

SoCode Recruitment is seeking a technically curious Customer Support Engineer in Cambridge to provide first-line support across a hardware/software product line used in defence, government and telecom sectors.

You will diagnose issues, explain complex technical concepts to customers, develop technical documentation and work closely with engineering to feed back on recurring problems. Exposure to Linux and networking, plus hands-on hardware/software experience, is desirable.