Graduate RF Support Engineer

SoCode Limited; Cambridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

SoCode Limited in Cambridge is seeking a Graduate RF Support Engineer to join their hybrid team, providing first-line support across a product line spanning hardware and software. You will diagnose issues, explain complex topics to customers, document technical details, and feed back recurring problems to engineering.

Ideal candidates have grounding in RF fundamentals, hands-on hardware/software, good communication, and a passion for technology.

Qualifications

• Good grounding in RF fundamentals.
• Curious mindset with a passion for technology.
• Hands-on with both hardware and software.
• Strong communication to translate technical detail.
• Broader RF specialisms desirable.
• Prior support or helpdesk experience desirable.
• Basic exposure to Linux and networking desirable.

Responsibilities

• Providing first-line technical support to customers on a hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
• Explaining complex technical issues and solutions clearly to customers.
• Diagnosing and resolving issues firsthand, escalating where necessary.
• Reviewing and developing technical documentation.
• Working closely with engineering teams to feedback on recurring or complex issues.

Skills

RF fundamentals

Curious mindset

Hands-on hardware & software

Strong communication

RF specialisms (optional)

Support/helpdesk experience (optional)

Linux & networking basics

Tools

Linux

Networking

Job description

Graduate RFSupport Engineer

Cambridge | Hybrid (3 -5 days on site)

£30k - £35k

Are you technically curious with a background in RF or electronics, and enjoybreaking down complex issues?

Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?

We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Graduate RF Support Engineer to join their Cambridge team, providing first‑line support across a product line that spans specialist hardware and software.

What you'll be doing:

• Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
• Explaining complex technical issues and solutions clearly to customers.
• Diagnosing and resolving issues first‑hand, escalating where necessary.
• Reviewing and developing technical documentation.
• Working closely with engineering teams to feed back on recurring or complex issues.

What this isn't -Just a technical support role where you respond to tickets in a message. You'll be wired in, simulating issues to fix bugs/problems and working first hand on complex technologies, as well as working closely with the development and sales teams to ensure product lines, both existing and in development, are up to scratch and problem free. As such, a background in electronics/RF technology is essential for this position.

What we’re looking for:

• Goodgrounding in RF fundamentals.
• A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
• Comfortable working hands-on with both hardware and software.
• Strong communication skills, with the ability to translate technical detail for non-technical audiences.
• Broader RF specialisms (e.g. signal-location techniques, wider analysis experience). desirable
• Prior support or helpdesk experience. desirable
• Basic exposure to Linux and networking. desirable