Graduate RF Support Engineer

SoCode Recruitment; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

SoCode Recruitment is seeking a technically curious Graduate RF Support Engineer to join our Cambridge team, providing first-line support across a product line that combines specialist hardware and software. The role demands a practical mindset, strong problem solving, and a passion for technology.

You will diagnose and resolve issues hands-on, explain complex technical details clearly to customers, review and contribute to technical documentation, and collaborate with engineering to feed back

Qualifications

• Good grounding in RF fundamentals.
• Curious mindset with a passion for technology.
• Comfortable working hands-on with hardware and software.
• Strong communication skills to translate technical detail for non-technical audiences.
• Prior support or helpdesk experience.
• Basic exposure to Linux and networking.

Responsibilities

• Provide first-line technical support to customers on hardware/software product line, including signal and sensor tech, analysis tooling, and network diagnostics.
• Explain complex technical issues and solutions clearly to customers.
• Diagnose and resolve issues first-hand, escalating where necessary.
• Review and develop technical documentation.
• Work closely with engineering teams to feedback on recurring or complex issues.

Skills

RF fundamentals

Hands-on hardware

Hands-on software

Communication skills

Support/helpdesk experience

Linux exposure

Networking exposure

Job description

Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues?

Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?

We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Graduate RF Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software.

What you'll be doing:

• Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
• Explaining complex technical issues and solutions clearly to customers.
• Diagnosing and resolving issues first-hand, escalating where necessary.
• Reviewing and developing technical documentation.
• Working closely with engineering teams to feed back on recurring or complex issues.

What this isn't -

Just a technical support role where you respond to tickets in a message. You'll be wired in, simulating issues to fix bugs/problems and working first hand on complex technologies, as well as working closely with the development and sales teams to ensure product lines, both existing and in development, are up to scratch and problem free. As such, a background in electronics/RF technology is essential for this position.

What we're looking for:

• Good grounding in RF fundamentals.
• A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
• Comfortable working hands-on with both hardware and software.
• Strong communication skills, with the ability to translate technical detail for non-technical audiences.
• Prior support or helpdesk experience. desirable
• Basic exposure to Linux and networking. desirable