RF Systems Support Engineer — Hybrid Cambridge

SoCode Limited; Cambridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

SoCode Limited in Cambridge is seeking a Customer Support Engineer to join the team. The role covers a product line combining specialist hardware and software, with hybrid work (3 days on site).

The successful candidate will diagnose and resolve technical issues across RF-driven hardware and software, explain findings clearly to customers, and collaborate with engineering to address recurring challenges.

Qualifications

• Solid grounding in RF fundamentals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication for non-technical audiences.

Responsibilities

• Provide first-line technical support for hardware/software product line.
• Explain complex issues clearly to customers.
• Diagnose and resolve issues, escalate when needed.
• Review and contribute to technical documentation.
• Feedback with engineering on recurring issues.

Skills

RF fundamentals

Troubleshooting

Customer communication

Hardware/software familiarity

Tools

Linux

Networking

Job description

SoCode Limited in Cambridge is seeking a Customer Support Engineer to join the team. The role covers a product line combining specialist hardware and software, with hybrid work (3 days on site).

The successful candidate will diagnose and resolve technical issues across RF-driven hardware and software, explain findings clearly to customers, and collaborate with engineering to address recurring challenges.