Customer Support Engineer

SoCode Limited; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

SoCode Limited in Cambridge is seeking a technically curious Customer Support Engineer to join our growing team, offering first-line support across a product line that spans specialist hardware and software. You will diagnose issues, explain solutions to customers, and work with engineering to feed back recurring problems while developing technical documentation.

This hybrid role combines on-site collaboration in Cambridge with home-based tasks and the chance to contribute to defence,

Qualifications

• Solid grounding in RF fundamentals.
• Experience analysing hardware and software to diagnose issues.
• Basic exposure to Linux and networking.
• Strong communication to explain technical details to non-technical customers.

Responsibilities

• Provide first-line technical support on hardware/software product line.
• Explain complex issues clearly to customers.
• Diagnose and resolve issues, escalate when needed.
• Review and contribute to technical documentation.
• Collaborate with engineering to feedback recurring issues.

Skills

RF fundamentals

Linux basics

Networking basics

Hardware & software hands-on

Communication skills

Job description

Customer Support Engineer

Cambridge | Hybrid (3 days on site)

£30k - £40k

Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues?

Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?

We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Customer Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software.

What you'll be doing:

• Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
• Explaining complex technical issues and solutions clearly to customers.
• Diagnosing and resolving issues first-hand, escalating where necessary.
• Reviewing and developing technical documentation.
• Working closely with engineering teams to feed back on recurring or complex issues.

What we’re looking for:

• Solid grounding in RF fundamentals.
• A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
• Basic exposure to Linux and networking.
• Comfortable working hands-on with both hardware and software.
• Strong communication skills, with the ability to translate technical detail for non-technical audiences.

Nice to have:

• Broader RF specialisms (e.g. signal-location techniques, wider analysis experience).
• Prior support or helpdesk experience.