Customer Support Engineer

SoCode Limited; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

SoCode Limited in Cambridge is seeking a Customer Support Engineer to join the team. The role covers a product line combining specialist hardware and software, with hybrid work (3 days on site).

The successful candidate will diagnose and resolve technical issues across RF-driven hardware and software, explain findings clearly to customers, and collaborate with engineering to address recurring challenges.

Qualifications

• Solid grounding in RF fundamentals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication for non-technical audiences.

Responsibilities

• Provide first-line technical support for hardware/software product line.
• Explain complex issues clearly to customers.
• Diagnose and resolve issues, escalate when needed.
• Review and contribute to technical documentation.
• Feedback with engineering on recurring issues.

Skills

RF fundamentals

Troubleshooting

Customer communication

Hardware/software familiarity

Tools

Linux

Networking

Job description

Customer Support Engineer

Cambridge | Hybrid (3 days on site)

£30k - £40k

Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues? Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?

We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Customer Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software.

What you'll be doing:

• Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
• Explaining complex technical issues and solutions clearly to customers.
• Diagnosing and resolving issues first-hand, escalating where necessary.
• Reviewing and developing technical documentation.
• Working closely with engineering teams to feed back on recurring or complex issues.

What we're looking for:

• Solid grounding in RF fundamentals.
• A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
• Basic exposure to Linux and networking.
• Comfortable working hands-on with both hardware and software.
• Strong communication skills, with the ability to translate technical detail for non-technical audiences.

Nice to have:

• Broader RF specialisms (e.g. signal-location techniques, wider analysis experience).
• Prior support or helpdesk experience.