RF-2605-21 - Cleaning Operative

Mount Charles; Belfast; On-site; GBP 10,000 - 15,000; Part time

Benefits offered by this job

20 days’ annual leave (pro rata)

Employee Assistance Program

Company Pension Scheme

Financial education advisory service

Company Events

Job summary

Mount Charles in Belfast is seeking a Cleaner to provide exceptional cleaning services. This role requires responding to customer needs, maintaining cleanliness across various areas, and ensuring compliance with health and safety standards. The ideal candidate will possess strong customer service skills and attention to detail, with NVQ/SVQ Level One in Cleaning Building Interiors as an advantage. This part-time role offers 10 hours per week, Monday to Friday, within early morning hours.

Qualifications

• Basic reading, writing, speaking, and listening skills for safety instructions and communication.

Responsibilities

• Provide high-level cleaning service according to client specifications.
• Respond promptly to customer requirements professionally.
• Perform general cleaning across various areas.
• Replenish stocks within the cleaning area.
• Ensure cleaning equipment is well-maintained and operational.
• Follow company policies, health, and safety regulations.

Skills

Exceptional customer service skills

Strong attention to detail

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Current BICS Qualifications

Job description

Working Pattern:

• 10 hours per week
• Monday to Friday
• Between the hours of 6:00am and 10:00am

Rewards:

• 20 days’ annual leave (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role:

• Providing the highest level of Cleaning service within your area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring all stocks are replenished in your area of responsibility
• Ensuring regular checks are carried out to the equipment/machines used
• During hours of work all the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
• All offices, toilets, etc and amenity areas to be presented in a clean and tidy
• Comply with all Health, Safety & Hygiene standards
• Comply with all HACCP (Hazard analysis of critical control points) regulations as necessary

The Person:

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Current BICS Qualifications.
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.