RF-2608-43 - Cleaning Operative

Mount Charles; Derry/Londonderry; Hybrid; GBP 1,400 - 2,100; Part time

Benefits offered by this job

20 days’ annual leave (pro rata)

Employee Assistance Program to support

Company Pension Scheme

Financial Education/Financial wellbein

Company Events

Job summary

Mount Charles Group is looking for a customer-focused cleaner to provide high-level cleaning across offices and amenity areas. The role is part-time, offering 3 hours per week scheduled twice a week between 08:00 and 18:00, ensuring areas are presented clean and tidy.

You will respond to customer requirements promptly, replenish stocks and follow health and safety standards, all while upholding our family values. NVQ/SVQ Level One in Cleaning is an advantage; basic training is provided.

Qualifications

• Exceptional customer service skills.
• Strong attention to detail.
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential.
• Previous work experience in customer service employment.
• Current BICS Qualifications.

Responsibilities

• Providing the highest level of cleaning service within your area of responsibility.
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional manner.
• Providing a range of general cleaning services to include offices/meeting rooms, toilets, site wide.
• Ensuring all stocks are replenished in your area of responsibility.
• Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order.
• Making yourself familiar with and follow all company procedures and regulations.
• Participating in the Health and Safety Policy of the company and report any dangers, or hazards you encounter to your Line Manager.
• All offices, toilets, and amenity areas to be presented clean and tidy.
• Comply with all Health, Safety & Hygiene standards.
• Comply with all regulations as necessary.
• Report defective equipment/ utensils/ work and floor surfaces or any other Health and Safety issues to your Line Manager.

Skills

Exceptional customer service

Attention to detail

Previous customer service experience

Education

NVQ/SVQ Level One in Cleaning Building Interiors

BICS Qualifications

Job description

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:

Do the right thing, Have fun & grow together, Take pride in what you do!

Working Pattern

• 3 hours per week
• Twice a week (1.5 hours)
• Between the hours of 08:00am - 18:00pm

Rewards

• 20 days’ annual leave (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role

• Providing the highest level of Cleaning service within your area of responsibility
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets, site wide
• Ensuring all stocks are replenished in your area of responsibility
• Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, or hazards you encounter to your Line Manager
• All offices, toilets, and amenity areas to be presented clean and tidy
• Comply with all Health, Safety & Hygiene standards
• Comply with all regulations as necessary
• Report defective equipment/ utensils/ work and floor surfaces or any other Health and Safety issues to your Line Manager

The Person

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Current BICS Qualifications.

Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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