RF-2605-26 - Cleaning Operative

Mount Charles; Cookstown; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

20 days annual leave (pro rata)

Employee Assistance Program

Company Pension Scheme

Financial Education advisory service

Job summary

Mount Charles is seeking a dedicated cleaning professional to provide top-notch service in Cookstown. The role requires exceptional customer service skills and attention to detail, ensuring that all areas are presented cleanly and in compliance with health and safety standards.

Qualifications include NVQ/SVQ Level One in Cleaning Building Interiors (preferred), alongside basic reading and communication skills. The position offers 30 hours a week, Monday to Friday, with various employee rewards including annual leave and an employee assistance program.

Qualifications

• Exceptional customer service skills are essential.
• Strong attention to detail is crucial for maintaining cleanliness.
• Basic reading, writing, and communication skills are required.

Responsibilities

• Provide top-level cleaning services according to client specifications.
• Respond politely to customer requests and maintain professionalism.
• Conduct regular checks on cleaned areas and equipment.
• Ensure compliance with Health, Safety, and Hygiene standards.

Skills

Exceptional customer service skills

Strong attention to detail

Basic reading, writing, speaking and listening skills

Previous work experience in customer service

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Job description

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business that believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do.

Working Pattern

• 30 hours per week
• Monday – Friday
• 11:00am – 5:00pm

Rewards

• 20 days’ annual leave (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role

• Providing the highest level of cleaning service within your area of responsibility in line with the client’s specifications
• Responding positively, politely and promptly to all customer requirements and carrying out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring all stocks are replenished
• Ensuring regular checks are carried out to the equipment/machines
• During hours of work, keeping all equipment clean and in good working order at the end of your shift, reporting any defects to your line manager
• Making yourself familiar with and following all company procedures and regulations
• Participating in the Health and Safety Policy of the company and reporting any dangers, near misses or hazards to your line manager
• All offices, toilets, and amenity areas to be presented in a clean and tidy state
• Complying with all Health, Safety & Hygiene standards
• Complying with all HACCP regulations as necessary

The Person

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Current BICS Qualifications
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants the company receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant’s offer is subject to the Access NI (Basic) check prior to commencement of role; the Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.