RF-2602-37 - Assistant Manager

Mount Charles; Belfast City District; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holidays

Employee Assistance Program

Company Pension Scheme

Financial wellbeing advisory

Career progression opportunities

Uniform Provided

Company vehicle & car allowance

Company mobile & laptop

Job summary

Mount Charles Group is recruiting an Assistant Manager for our team based at Translink Trains, Belfast. This role involves ensuring induction and training, managing staff performance, and maintaining safety and client satisfaction at a world-leading facilities management company.

You will coordinate cleaning schedules, review productivity, and participate in weekly KPI meetings with Operations Managers, supporting multiple contracts across office, industrial, and education sectors.

Qualifications

• Must have full driving licence.
• IT skills including Online HR, Payroll and Audits.
• Proven supervisory experience in cleaning (office/industrial/education).

Responsibilities

• Ensure Induction and required training for staff.
• Handle staff performance and disciplinary issues per procedures.
• Ensure a safe working environment.
• Address client queries promptly to ensure satisfaction.
• Coordinate cleaning schedules and cover with teams.
• Identify productivity improvements and hours allocation.
• Attend weekly KPI meetings with Operations Managers.
• Interface with client to complete monthly KPI returns.

Skills

Full driving licence

IT skills

Supervisory experience

Tools

Online HR systems

Payroll software

Audits

Job description

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!
We are currently recruiting for an Assistant Manager join our team based in Translink Trains, Belfast. This isa great opportunity to join a world leading facilities management company.

Working Pattern

• Various 5 out of 7 Nights
• 9pm to 5am
• Various work patterns available
• Full medical, drug and alcohol test required for role

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!
We are currently recruiting for an Assistant Manager join our team based in Translink Trains, Belfast. This isa great opportunity to join a world leading facilities management company.

Rewards

• 33 days’ paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and urivalled opportunities for career progression
• Uniform Provided
• Company Events
• Company vehicle and car allowance included
• Company mobile and laptop

The Role

• To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• To ensure a safe working environment
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
• Weekly meetings with Operations Managers
• Interface with client to complete monthly KPI returns

The Person

• Full driving licence
• IT skills - Use of Online HR, Pay Roll and Audits
• Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
• Candidates should have excellent communication skills
• Financial acumen and experience of budget management
• Health & Safety experience
• Basic statutory training for the role will require all candidates to have basic reading, writing,speakingand listening skills toassistin understanding safety and work, instructions and communicating with customer on a day-today basis

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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