RF-2510-63 - Assistant Manager

Mount Charles; Belfast City District; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

33 days paid holidays (pro rata)

Employee Assistance Program

Company Pension Scheme

Financial education advisory service

Career progression opportunities

Uniform Provided

Company events

Company vehicle and car allowance

Company mobile and laptop

Job summary

Mount Charles Group in Belfast is seeking a dedicated Area Manager to lead cleaning operations across multiple sites, ensuring client satisfaction and high service standards. You will oversee inductions, training, and performance, while managing schedules and budgets.

The role requires coordinating teams, driving productivity, and maintaining safety across all sites. A strong client-facing mindset and proven multi-site management experience are essential for success in this position.

Qualifications

• Full driving licence required.
• Excellent communication skills across diverse teams.
• Financial acumen with budget management experience.
• Health & Safety experience.
• IT literacy and use of Online HR, Payroll and Audits.

Responsibilities

• Ensure inductions and training are completed for staff.
• Handle staff performance and disciplinary matters per procedures.
• Maintain a safe working environment.
• Respond to client queries promptly to ensure satisfaction.
• Coordinate cleaning schedules and absence cover with cleaning teams.
• Identify improvements affecting monthly results and productivity.
• Hold weekly meetings with Operations Managers.
• Interface with client to complete monthly KPI returns.

Skills

Full driving licence

Excellent communication skills

Financial acumen

Health & Safety experience

IT skills

Multi-contract management

Tools

Online HR

Payroll systems

Job description

If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for an Area Manager to join our team looking after the Belfast area. This is a great opportunity to join a world leading facilities management company. Working Pattern:

• 37.5 hours per week
• Various 5 nights out of 7
• 9pm to 5am
• Full medical and drugand alcohol test required

Rewards

• 33 days’ paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and urivalled opportunities for career progression
• Uniform Provided
• Company Events
• Company vehicle and car allowance included
• Company mobile and laptop

The Role

• To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• To ensure a safe working environment
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
• Weekly meetings with Operations Managers
• Interface with client to complete monthly KPI returns

The Person

• Full driving licence
• IT skills - Use of Online HR, Pay Roll and Audits
• Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
• Candidates should have excellent communication skills
• Financial acumen and experience of budget management
• Health & Safety experience

Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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