RF-2509-36 - Operations Manager

Mount Charles; Belfast City District; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company Pension scheme

25 days holiday

8 statutory holidays

Health and Wellbeing Program incl. EAP

Job summary

Mount Charles is seeking an Operations Manager to lead Operations teams across Northern Ireland. The role drives service delivery for cleaning, housekeeping, security and related services, ensuring financial and safety compliance.

You will manage budgets, oversee HR processes and collaborate with clients to retain and grow business. The successful candidate will have a valid driving licence, strong communication skills, and experience in Health & Safety.

Qualifications

• Be fully conversant with and understand contract requirements and scope of services.
• Establish effective customer relationships to influence retention and growth.
• Health & safety knowledge is essential for daily operations.
• Basic reading, writing, speaking and listening skills for safety instructions.

Responsibilities

• Provide planning, direction and leadership to all Operations teams within your area to meet operating and financial goals.
• Oversee client operations including cleaning, housekeeping, security, healthcare cleaning and combined services.
• Ensure reports, payroll, health and safety, accident reporting and HR processes are followed.
• Manage budgetary performance and allocate resources to achieve efficiency and financial targets.
• Support sales/tender activity where required.

Skills

Driving license

Excellent communication

Health & Safety experience

Computer literacy

Statutory safety training

Job description

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for an Operations Manager to join our team at the Mount Charles Group working at sites across Northern Ireland. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• 40 hours per week
• Generally, Monday to Friday, however flexibility will be required for occasional weekends/evenings.
• Company Pension scheme
• Manage own diary
• Driving license required

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for an Operations Manager to join our team at the Mount Charles Group working at sites across Northern Ireland. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• 40 hours per week
• Generally, Monday to Friday, however flexibility will be required for occasional weekends/evenings.
• Company Pension scheme
• Manage own diary
• Driving license required

Rewards:

• £42,000 per annum
• 25 days holiday plus 8 statutory holidays.
• Health and Wellbeing Program inclusive of Employee Assistance Program

The Role:

• Provide overall planning, direction, Leadership and control to all Operations teams within your area to achieve operating and financial goals.
• Responsible for all client operations encompassing cleaning, Housekeeping, Security, Healthcare cleaning and Combined Services
• Ensure all direct reports follow company policy and procedures regarding Financial controls and reporting, Payroll, Health and Safety, Accident Reporting, and Human Resources.
• Management of the patch performance against budget, including allocation of budgets to direct reports to ensure effective operations and optimum financial performance.
• Focus on retention of existing business and identification of business that is either operationally of financially underperforming.

The Person:

• Be fully conversant with and understand the requirements of contracts in terms of responsibilities, obligations and scope of services.
• Establish effective customer relationships and maintain mutually beneficial relationships with clients to influence retention and grow base business proactively
• Assist as and when required in the sales/tender process
• Clean and valid Driving Licence required
• Candidates should have excellent communication skills
• Health & Safety experience
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy.

Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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