RF-2607-52 - Assistant Manager

Mount Charles; Belfast City District; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days’ annual leave (pro rata)

Life Assurance 1/2 salary

Company Pension Scheme

Employee Assistance Program

Financial Education/Wellbeing advisory

Leadership and Development academy

Company Events

Job summary

Mount Charles Group in Belfast is seeking an Assistant Manager for a night-time role, 40 hours per week, across 5 out of 7 nights. The role involves supervising cleaning services, ensuring inductions and training, and coordinating with cleaning teams to meet client KPI targets.

The successful candidate will join a world-leading facilities management company with strong family values, excellent benefits, and a commitment to safety and quality service.

Qualifications

• Must have driving licence and valid eligibility to work in the UK.
• Experience in cleaning industry supervisory roles with multi-contract management preferred.
• Strong communication and customer service skills essential.
• Financial awareness and budgeting experience required.
• Health & Safety knowledge and compliance background.
• Basic reading/writing/speaking/listening skills for safety instructions.

Responsibilities

• Ensure induction completion and skills-based training for staff; identify retraining needs.
• Manage staff performance and disciplinary issues per company procedures.
• Maintain a safe working environment and adherence to safety standards.
• Respond to client queries promptly to ensure satisfaction.
• Coordinate cleaning schedules and cover with cleaning teams.
• Lead weekly meetings with Operations Managers and report KPI results to client.

Skills

Driving licence

IT skills

Communication skills

Financial acumen

Health & Safety experience

Basic literacy for safety

Tools

Online HR systems

Payroll systems

Audits

Job description

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!
We are currently recruiting foran Assistant Manager join our team based in Translink, Belfast. This isa great opportunityto join a world leading facilities management company.

Working Pattern:

• Various 5 out of 7 Nights
• Night-time Role

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!
We are currently recruiting foran Assistant Manager join our team based in Translink, Belfast. This isa great opportunityto join a world leading facilities management company.

Working Pattern:

• Various 5 out of 7 Nights
• 40 Hours per week
• Night-time Role

Rewards:

• 25 days’ annual leave (pro rata)
• 1/2 times salary Life Assurance
• Company Pension Scheme
• Employee Assistance Program to support your health & wellbeing
• Financial Education/Financial wellbeing advisory service
• Leadership and Development academy
• Company Events

The Role:

• To ensure that all staff have completed Induction and appropriate skills-based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• To ensure a safe working environment
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
• Weekly meetings with Operations Managers
• Interface with client to complete monthly KPI returns

The Person:

• Full driving licence
• IT skills - Use of Online HR, Pay Roll and Audits
• Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
• Candidates should have excellent communication skills
• Financial acumen and experience of budget management
• Health & Safety experience
• Basic statutory training for the role will require all candidates to have basic reading, writing,speakingand listening skills toassistin understanding safety and work, instructions and communicating with customer on a day-today basis

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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