RF-2601-29 - Assistant Manager

Mount Charles; Belfast City District; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Paid holidays (33 days pro rata)

Employee Assistance Program

Company Pension Scheme

Financial education/wellbeing advisory

Training and career progression

Uniform provided

Company events

Company vehicle and car allowance

Company mobile and laptop

Job summary

Mount Charles Group in Belfast is seeking an Assistant Manager for Fortwilliam Depot to lead induction, training, and staff performance while ensuring client satisfaction. The role requires coordinating cleaning operations across multiple contracts and managing safety compliance.

You will liaise with operations managers and clients to optimize schedules, monitor KPIs, and drive continuous improvement in service delivery. A full driving licence and IT literacy are essential.

Qualifications

• Experience supervising cleaning operations across multiple contracts.
• Strong communication and budgeting skills.
• Ability to train staff and manage induction.
• Proficiency in computer literacy and safety procedures.

Responsibilities

• Ensure staff complete induction and training and identify retraining needs.
• Handle staff performance and disciplinary issues per procedures.
• Maintain a safe working environment.
• Address client queries promptly to ensure satisfaction.
• Coordinate cleaning schedules and cover with cleaning teams.
• Identify productivity improvements and optimize hours allocation.
• Attend weekly meetings with Operations Managers.
• Interface with client to complete monthly KPI returns.

Skills

Driving licence

IT skills

Cleaning supervision

Communication skills

Budget management

Health & Safety

Statutory training

Tools

Online HR

Payroll

Audits

Job description

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are acustomer focused individualand wantto join afun andfamily orientatedbusiness which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:

Do the right thing, Have fun & grow together, Take pride in what you do!

We are currently recruiting for an Assistant Manager to join our team based at Translink's Fortwilliam Depot.This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• 40 hours per week
• Various 5 nights out of 7
• 9pm to 5am
• Full medical and drugand alcohol test required
• Must have a full clean driving license

Rewards:

• 33 days' paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and urivalled opportunities for career progression
• Uniform Provided
• Company Events
• Company vehicle and car allowance included
• Company mobile and laptop

The Role:

• To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• To ensure a safe working environment
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
• Weekly meetings with Operations Managers
• Interface with client to complete monthly KPI returns

The Person:

• Full driving licence
• IT skills - Use of Online HR, Pay Roll and Audits
• Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
• Candidates should have excellent communication skills
• Financial acumen and experience of budget management
• Health & Safety experience
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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