RF-2511-58 - Assistant Manager

Mount Charles; Belfast City District; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays pro rata

Employee Assistance Program

Pension Scheme

Financial education service

Career progression training

Uniform Provided

Company events

Car allowance

Company mobile

Company laptop

Job summary

Mount Charles is recruiting a Manager to oversee operations in the Belfast area. The role involves leading a customer-focused team in a world‑leading facilities management company, with 37.5 hours per week and a schedule including 9pm–5am shifts.

You will ensure induction and ongoing skills training, manage staff performance, and maintain client satisfaction. The ideal candidate will possess a full driving licence, strong IT and payroll/HR system skills, and a proven track record in

Qualifications

• Excellent communication and interpersonal skills.
• Experience managing budgets and cost controls.
• Health & safety experience and compliance knowledge.
• Proficient IT skills including HR/payroll software.
• Full driving licence and access to vehicle.

Responsibilities

• Ensure staff complete induction and role-relevant training and identify retraining needs.
• Manage staff performance and disciplinary issues per company policy.
• Maintain a safe working environment and enforce safety procedures.
• Respond to client queries promptly to maintain high satisfaction.
• Coordinate cleaning schedules and cover with cleaning teams and mobile crews.
• Identify efficiency improvements in staffing and hours allocation to affect monthly results.
• Hold weekly meetings with Operations Managers.
• Liaise with clients to complete monthly KPI returns.

Skills

Communication skills

Budget management

Health & Safety

IT skills

Driving licence

Tools

Online HR system

Payroll system

Job description

If you are acustomer focused individualand wantto join afun andfamily orientatedfood and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:
Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Manager to join our team looking after the Belfast area. This is a great opportunity to join a world leading facilities management company.

• 37.5 hours per week
• Various 5 nights out of 7
• 9pm to 5am
• Full medical and drugand alcohol test required

If you are acustomer focused individualand wantto join afun andfamily orientatedfood and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:
Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Manager to join our team looking after the Belfast area. This is a great opportunity to join a world leading facilities management company.

• 37.5 hours per week
• Various 5 nights out of 7
• 9pm to 5am
• Full medical and drugand alcohol test required

Rewards:

• 33 days’ paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and urivalled opportunities for career progression
• Uniform Provided
• Company Events
• Company vehicle and car allowance included
• Company mobile and laptop

The Role:

• To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• To ensure a safe working environment
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
• Weekly meetings with Operations Managers
• Interface with client to complete monthly KPI returns

The Person:

• Full driving licence
• IT skills - Use of Online HR, Pay Roll and Audits
• Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
• Candidates should have excellent communication skills
• Financial acumen and experience of budget management
• Health & Safety experience

Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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