RF-2609-34 - Assistant Manager

Mount Charles; Belfast City District; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Employee Assistance Programme

Pension scheme

Financial education

Company events

Job summary

Mount Charles Group in Belfast International Airport is recruiting an Assistant Manager to lead a fast-paced hospitality team at the Northern Quarter. You will support the Manager in daily operations, ensuring high service standards, food quality and customer satisfaction.

This hands-on leadership role offers an opportunity to develop staff, handle scheduling, stock control and compliance with food safety, hygiene and health & safety requirements.

Qualifications

• Previous experience in a supervisory, team leader or assistant management role within hospitality, retail or food service.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Excellent communication and customer service skills.
• Good organisational and problem-solving abilities.
• Commercial awareness with an understanding of sales, costs and operational performance.

Responsibilities

• Support the Manager in the day-to-day operation of the business, ensuring high standards of service, food quality and customer satisfaction are consistently delivered.
• Lead, motivate and support team members to achieve operational and service excellence.
• Assist with staff scheduling, absence management, training and performance management.
• Ensure company standards, policies and procedures are implemented and maintained at all times.
• Monitor stock levels, place orders as required and minimise wastage.
• Ensure compliance with all food safety, hygiene, health & safety and licensing requirements.
• Handle customer feedback professionally and effectively, resolving issues in a timely manner.

Skills

Leadership

Customer service

Communication

Problem solving

Team motivation

Job description

• Antrim - Belfast International Airport, Northern Qtr

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer-focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:
Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Assistant Manager to join our team based at Northern Quarter, Belfast International Airport. This is an exciting opportunity to develop your leadership skills within a fast-paced hospitality environment while supporting the delivery of exceptional customer service and operational excellence.

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer-focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:
Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Assistant Manager to join our team based at Northern Quarter, Belfast International Airport. This is an exciting opportunity to develop your leadership skills within a fast-paced hospitality environment while supporting the delivery of exceptional customer service and operational excellence.

Working Pattern:

• 40 hours per week
• 5 days out of 7
• Flexible shifts between 4am and 11pm

Rewards:

• 20 days' annual leave (pro rata)
• Employee Assistance Programme to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial Wellbeing Advisory Service
• Company Events

Role:

• Support the Manager in the day-to-day operation of the business, ensuring high standards of service, food quality and customer satisfaction are consistently delivered.
• Lead, motivate and support team members to achieve operational and service excellence.
• Assist with staff scheduling, absence management, training and performance management.
• Ensure company standards, policies and procedures are implemented and maintained at all times.
• Monitor stock levels, place orders as required and minimise wastage.
• Ensure compliance with all food safety, hygiene, health & safety and licensing requirements.
• Handle customer feedback professionally and effectively, resolving issues in a timely manner.

The Person:

• Previous experience in a supervisory, team leader or assistant management role within hospitality, retail or food service.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Excellent communication and customer service skills.
• Good organisational and problem-solving abilities.
• Commercial awareness with an understanding of sales, costs and operational performance.
• Ability to work under pressure and make decisions in a fast-paced environment.
• Flexible with a positive, can-do attitude..
• Self-motivated and capable of working on their own initiative.
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers and colleagues on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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