Revenues & Benefits - Administration Assistant

West Lancashire Borough Council; Ormskirk; On-site; GBP 14,000 - 21,000; Part time

Job summary

West Lancashire Borough Council is seeking an organised Administration Assistant to join our Revenues and Benefits team at 52 Derby Street, Ormskirk. This part-time, permanent role involves clerical and administrative support, processing incoming correspondence, scanning documents, indexing onto electronic systems and assisting with print and mail functions.

You will work in a small, centralised team, maintain confidential records and ensure a professional, responsive service to colleagues and

Qualifications

• GCSE English and Maths at Grade C/4 or above (or equivalent), or relevant administrative experience.
• Confident using Microsoft Office applications, particularly Word, Excel and Outlook.
• Experience working in a customer-focused environment.
• Excellent organisational and administrative skills with a high level of accuracy and attention to detail.
• Can manage competing priorities and work to deadlines.
• Understands the importance of handling confidential and sensitive information appropriately.
• Communicates effectively with customers and colleagues, both verbally and in writing.
• Enjoys working as part of a team and is willing to adopt a flexible approach.
• Has a positive attitude, is adaptable to change and is keen to contribute ideas and improvements.
• Shares our commitment to customer service, equality, inclusion and continuous improvement.

Responsibilities

• Processing incoming correspondence and scanning/indexing documents onto electronic systems.
• Supporting print and mail functions and maintaining records.
• Responding to queries from colleagues and external organisations.
• Maintaining confidentiality and handling sensitive information.
• Supporting service performance to ensure a professional and responsive service.

Skills

Customer service

Attention to detail

Time management

Communication skills

Teamwork

Flexible approach

Education

GCSE English and Maths

Administrative experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• HR-0151-26 Revenues & Benefits - Administration Assistant

Revenues & Benefits - Administration Assistant

DesignatedWorkplace: 52 Derby Street, Ormskirk, L39 2DF

DesignatedWorkstyle: Fixed Office Based Worker

PostType: Part Time

Hours: 18 per week

Tenure: Permanent

Published: Tuesday 06 October 2026

ClosingDate: 23.59 hours BST on Sunday 18 October 2026

Reference: HR-0151-26

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive and healthy communities, and financial resilience, we are looking for exceptional candidates to help shape our future.

You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

We are looking for an organised and enthusiastic Administration Assistant to join our Revenues and Benefits team.

Working as part of a small, centralised administration team, you will provide a wide range of clerical and administrative support to help deliver an efficient and effective Revenues and Benefits service. Your duties will include processing incoming correspondence, scanning and indexing documents onto electronic systems, supporting print and mail functions, maintaining records, and responding to queries from colleagues and external organisations.

This is a varied role requiring excellent attention to detail, strong organisational skills and a commitment to maintaining confidentiality when handling sensitive information. You will play an important part in supporting service performance and ensuring customers receive a professional and responsive service.

About You!

We are looking for someone who:

• Has GCSE English and Maths at Grade C/4 or above (or equivalent), or relevant administrative experience.
• Is confident using Microsoft Office applications, particularly Word, Excel and Outlook.
• Has experience working in a customer-focused environment.
• Has excellent organisational and administrative skills with a high level of accuracy and attention to detail.
• Can manage competing priorities and work to deadlines.
• Understands the importance of handling confidential and sensitive information appropriately.
• Communicates effectively with customers and colleagues, both verbally and in writing.
• Enjoys working as part of a team and is willing to adopt a flexible approach.
• Has a positive attitude, is adaptable to change and is keen to contribute ideas and improvements.
• Shares our commitment to customer service, equality, inclusion and continuous improvement.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

Please note: We reserve the right to close this vacancy early should sufficient applications be received.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.