Part-Time Admin Assistant – Revenues & Benefits

West Lancashire Borough Council; Ormskirk; On-site; GBP 14,000 - 21,000; Part time

Job summary

West Lancashire Borough Council is seeking an organised Administration Assistant to join our Revenues and Benefits team at 52 Derby Street, Ormskirk. This part-time, permanent role involves clerical and administrative support, processing incoming correspondence, scanning documents, indexing onto electronic systems and assisting with print and mail functions.

You will work in a small, centralised team, maintain confidential records and ensure a professional, responsive service to colleagues and

Qualifications

• GCSE English and Maths at Grade C/4 or above (or equivalent), or relevant administrative experience.
• Confident using Microsoft Office applications, particularly Word, Excel and Outlook.
• Experience working in a customer-focused environment.
• Excellent organisational and administrative skills with a high level of accuracy and attention to detail.
• Can manage competing priorities and work to deadlines.
• Understands the importance of handling confidential and sensitive information appropriately.
• Communicates effectively with customers and colleagues, both verbally and in writing.
• Enjoys working as part of a team and is willing to adopt a flexible approach.
• Has a positive attitude, is adaptable to change and is keen to contribute ideas and improvements.
• Shares our commitment to customer service, equality, inclusion and continuous improvement.

Responsibilities

• Processing incoming correspondence and scanning/indexing documents onto electronic systems.
• Supporting print and mail functions and maintaining records.
• Responding to queries from colleagues and external organisations.
• Maintaining confidentiality and handling sensitive information.
• Supporting service performance to ensure a professional and responsive service.

Skills

Customer service

Attention to detail

Time management

Communication skills

Teamwork

Flexible approach

Education

GCSE English and Maths

Administrative experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

West Lancashire Borough Council is seeking an organised Administration Assistant to join our Revenues and Benefits team at 52 Derby Street, Ormskirk. This part-time, permanent role involves clerical and administrative support, processing incoming correspondence, scanning documents, indexing onto electronic systems and assisting with print and mail functions.

You will work in a small, centralised team, maintain confidential records and ensure a professional, responsive service to colleagues and