Revenues & Benefits Officer

West Lancashire Borough Council; Ormskirk; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Generous employer pension contribution

Job summary

West Lancashire Borough Council is recruiting a Revenues and Benefits Officer to administer Council Tax, Business Rates, Housing Benefit and Council Tax Support. You will ensure records are accurate and provide correct decisions, bills, notifications and advice in line with legislation and policies.

The role involves processing claims, amendments, discounts, exemptions, reliefs and payment arrangements, using specialist systems.

Qualifications

• GCSE English and Mathematics (or equivalent) is required.
• Ability to process detailed information accurately and maintain attention to detail.
• Strong organisational and time-management skills with the ability to prioritise deadlines.
• Excellent written and verbal communication, with a customer-focused approach.
• Confidential handling of sensitive information and professionalism.
• Comfort using digital systems and Microsoft Office applications.
• Teamwork mindset with flexibility to changing priorities.

Responsibilities

• Process Council Tax, Business Rates, Housing Benefit and Council Tax Support accounts.
• Maintain accurate customer records and issue decisions, bills, and notifications.
• Process claims, amendments, discounts, exemptions and payment arrangements.
• Provide advice to customers and liaise with partner organisations to resolve enquiries.
• Support continuous improvement and deliver high-quality customer service in a busy environment.

Skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Confidentiality

Adaptability

Education

GCSE English and Mathematics

Tools

Microsoft Office

Job description

ClosingDate: 23.59 hours BST on Sunday 18 October 2026

Reference: HR-0150-26

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

We are looking for a motivated and customer-focused Revenues and Benefits Officer to join our Revenues and Benefits team.

This is a varied and rewarding role where you will be responsible for administering Council Tax, Business Rates, Housing Benefit and Council Tax Support accounts. You will ensure customer records are maintained accurately and that customers receive the correct decisions, bills, notifications and advice in line with legislation, council policies and service standards.

You will process claims, account amendments, discounts, exemptions, reliefs and payment arrangements, while using specialist Revenues, Benefits and document management systems to maintain accurate records. The role also involves investigating and verifying information, providing advice to customers and working closely with colleagues and partner organisations to resolve enquiries and improve customer outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, delivering high-quality customer service and working in a busy environment where accuracy, organisation and attention to detail are essential.

About You!

We are looking for someone who:

• Has GCSE English and Mathematics (or equivalent qualifications or demonstrable equivalent experience).
• Can process detailed information accurately and maintain a high level of attention to detail.
• Has excellent organisational skills and can effectively manage competing priorities and deadlines.
• Has strong written and verbal communication skills and enjoys helping customers.
• Can deal professionally and sensitively with challenging situations and difficult conversations.
• Is confident using digital systems and Microsoft Office applications.
• Can work effectively as part of a team and adopt a flexible approach to changing priorities.
• Understands the importance of confidentiality and handling sensitive personal information appropriately.
• Has a positive attitude, is adaptable and is willing to learn new systems, legislation and ways of working.

Experience of working within a Revenues and Benefits environment would be advantageous but is not essential. We are keen to hear from candidates who can demonstrate transferable skills, a commitment to excellent customer service and a willingness to develop their knowledge and expertise.

What's in it for you?

• A competitive salary and annual leave entitlement
• flexible working
• a generous employer pension contribution scheme
• work life balance policies
• support for your personal development

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

Please note:

We reserve the right to close this vacancy early should sufficient applications be received.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.