Revenues Team Leader - WMF3177e

The Cumbria County Council; Penrith; On-site; GBP 38,000 - 39,000; Full time

Job summary

Westmorland and Furness Council is seeking a Revenues Team Leader to oversee council tax, business rates and debt recovery. You will lead a multifunctional team, drive performance, ensure compliance, and deliver customer-focused services within Revenues & Benefits.

The role is permanent, based in Penrith with 37 hours weekly and some hybrid flexibility. Strong IT and stakeholder management skills are essential for success in this role.

Qualifications

• Experience in a Revenues environment and related regulations.
• Ability to lead a team, manage performance and targets.
• Strong IT literacy with MS Office and Revenues software.

Responsibilities

• Lead a multifunctional Revenues Team with operational and performance management.
• Promote compliant, high-quality customer-centric service delivery.
• Develop and deliver functions including council tax, business rates and debt recovery.

Skills

Leadership

Performance management

Stakeholder management

IT literacy

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

Revenues & Benefits software

Job description

Job reference REQ00000020434 Date posted 02/10/2026 Application closing date 18/10/2026 Location Penrith Salary £37,563 - £38,510 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Location: Various Locations in Westmorland and Furness area – Kendal, Barrow and Penrith
Contract Type: Permanent

About this opportunity

Westmorland and Furness Council

is an ambitious authoritythat will shape public services for the better, building on the best and transforming them for the future.

Do you thrive working creatively, collaboratively and systematically in a fast-paced, changing environment?

Are you looking for a new and rewarding challenge that will provide a real opportunity to transform and shape service delivery within a Revenues & Benefits environment?

An exciting opportunity has arisen in our Revenues & Benefits service for a highly motivated individual to work as a Revenues Team Leader, based at Penrith, as we embark on a significant change journey.

The right candidate will support the Revenues Management Team in promoting and delivering a legislatively compliant, effective and high-quality customer-centric Revenues Service, through the development and delivery of a range of functions and initiatives, including council tax, business rates, business improvement district levy and debt recovery.

The successful candidate will lead a multifunctional Revenues Team with responsibility for the operational and performance management, providing clear guidance and direction which promotes and develops a culture of continuous improvement, compliance and efficiency.

Westmorland and Furness Council are committed to putting our customers and communities first, and to be at the heart of everything we do.

Who we are looking for…

• An innovative and creative individual with a high degree of technical, legislative and specialist knowledge in a Revenues environment.
• A team player who can work with a high degree of accuracy and attention to detail, and bring innovative solutions and strong decision-making and problem-solving skills to the team.
• You will have proven ability to lead a team, including effectively managing performance, setting targets and dealing with issues as they arise.
• You will have strong experience of working with a wide range of stakeholders.
• The right candidate will have a good standard of IT literacy in Microsoft Word, Excel, Outlook and specialised Revenues and Benefits software.
• The ability to be a bigger picture thinker and work collaboratively across Council services and Directorates to deliver our Council Plan priorities.
• The post is based at Kendal, though there will be a need to move throughout office buildings and attend external meetings or training events. There will be some flexibility to work from home, subject to agreement.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

Application and Interview information

Closing date: 18/10/2026

Interview date: w/c 26/10/2026

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.