Community Reablement Clerical Officer

Cheshire East Council; Macclesfield; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Enhanced annual leave

Purchase of annual leave

Flexible working pattern

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is offering a permanent Clerical Officer role based at Macclesfield Town Hall and the Salinae Reablement Office in Middlewich, working 37 hours per week, Monday to Friday. This is an office-based position.

The role requires strong computer and math skills, attention to detail, and the ability to work in a busy duty desk environment, supporting referrals, hospital admissions and visits.

Qualifications

• Strong computer skills and ability to use live payroll and social care systems (≤140 chars).
• Proficient math and high attention to detail.
• Excellent communication and customer service skills.
• Able to work quickly in a busy duty desk environment.
• Valid driver’s license required for the role.

Responsibilities

• Manage in-house electronic monitoring, payroll and Adult Social Care systems.
• Support duty senior and coordinators with frontline referrals, hospital admissions/discharges, and allocation of customer visits.
• Perform administrative tasks alongside the duty desk with high attention to detail.

Skills

Proficient computer skills

Math proficiency

Eye for detail

Interpersonal skills

Team player

Workload management

Communication skills

Customer service

Proactive

Job description

Are you seeking a new and varied administrative role? Care4CE Community Reablement Services is offering a permanent Clerical Officer position, working 37 hours per week, Mon-Fri. This role is based at Macclesfield Town Hall, Macclesfield, and the Salinae Reablement Office in Middlewich. Please note, this is an office-based position only.

PAY

Grade 5, starting at £26,403 per annum (pro rata), with annual increments over four years up to £28,142. Hourly rate starts from £13.69 per hour with annual increments over four years up to £14.59. A pay award for 2026-2027 is currently under consultation.

ABOUT THE SERVICE

Reablement is a community based front-line short-term service working with our integrated health partners, in supporting hospital discharges and hospital avoidance with a strong focus to enable individuals, to reach a maximum level of function whilst encouraging independence, choice and control or assessing for long term care needs.

ABOUT THE ROLE

We are seeking a highly skilled individual with excellent computer and math proficiency to manage in-house electronic monitoring, payroll and Adult Social Care systems. The ideal candidate will possess a proactive, positive, and can-do attitude, and excel as a team player in a busy, fast-paced duty desk environment, and able to manage their workload quickly and efficiently. The post holder will support the duty senior and coordinators in handling frontline referrals, hospital admissions/discharges, and the allocation of customer visits.

Administrator tasks are performed alongside the duty desk, requiring an excellent eye for detail due to the use of live systems and complex process calculations. Exceptional communication skills are essential, along with adherence to the Council's Culture and value-based thinking, ensuring professional and sensitive engagement with all customers, professionals and colleagues. A valid driver's license is required for this role.

About you

You will design, deliver and evaluate workforce development and planning programmes and initiatives so that the Council has well led and managed people with the right capabilities, skills, and attitudes in the right place at the right time. You will assist in overseeing our apprentice contract, where you will be monitoring apprenticeship training providers to ensure the training they deliver is of a high standard and appropriate to staff.

As an organisation we continue to develop ways in which we assess our current and future workforce requirements within the Council. You will assist with supporting delivery of the relevant workforce assessments and analysis across the multiple services and teams we have.

You will deliver complex organisational wide learning and development solutions and their associated contracts, including our apprenticeship training provision and the provision of training across corporate and service training programmes and leadership and management programmes (including the contract for Health & Safety training for the Council).

The role is diverse with no one day the same, for more information on the role please view the 'In this job you will' section within the attached job description specification document.

The successful candidate will have:

• Extensive knowledge of learning and development practice;
• A high degree of interpersonal skills;
• The ability to converse at ease with our internal and external customers;
• A flexible approach to work;
• Knowledge of contact variation
• Proficient computer skills
• Proficient in math and excellent eye for detail
• Effective teamwork and communication skills
• Be enthusiastic, flexible, and reliable
• Be person-centred in your approach in achieving the best outcomes for people
• Able to work on your own initiative and as part of a team
• Able to proactively manage a busy workload
• Work to the behaviours of the Council Values
• Work to all Policies and Procedures and Care Quality Commission [CQC] Regulations

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave - Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There's no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life's challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

(IF VACANCY IS INTERNAL ONLY)

This role is being advertised internally only in line with our recruitment policy and is therefore open exclusively to existing employees. External applications, including speculative submissions, cannot be accepted and will be declined.