Business Support and Finance Administrator

Cheshire East Council; Crewe; Hybrid; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Enhanced annual leave 34–39 days

Purchase of extra annual leave up to 十

37-hour standard week with flexi-time

Green car salary sacrifice scheme

Home salary sacrifice purchases

Career average pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a meticulous administrator to join the Money Management Team in the Business Support and Finance department. The role involves tracking Appointeeship and Deputyship referrals and supporting vulnerable customers’ finances.

You will liaise with clients, carers, providers and partners, handling queries and ensuring accurate data. The position offers a 18.5-hour work week with hybrid/remote options where possible, a focus on data quality, and a supportive team

Qualifications

• Experience in an office or referral-based environment requiring accuracy and attention to detail.
• Ability to work in a fast-paced, pressured environment with competing demands.
• Strong IT skills, including the ability to use or learn systems.
• Excellent organisational skills, able to manage multiple tasks and meet tight deadlines.
• Strong attention to detail, accuracy and commitment to maintaining data quality.
• Experience working with vulnerable customers and understanding sensitivities around managing their finances.
• Strong relationship-building skills with clients, providers, internal teams and external partners.
• High level of communication skills and customer focus when supporting clients with financial or care-related queries.

Responsibilities

• Track and monitor the progress of Appointeeship and Deputyship referrals, updating systems.
• Support administration of vulnerable customers' finances via corporate Appointeeship and Deputyship arrangements.
• Manage communication with clients, carers, providers and partner organisations to clarify financial information and referral needs.
• Respond promptly to calls, emails and queries relating to financial transactions, customer accounts, payments and income.
• Assist with debt recovery processes, supporting the department's debt-avoidance procedures.
• Monitor business system reports and client accounts to highlight issues and support service performance.

Job description

An exciting opportunity has become available to work within the Money Management Team in the Business Support and Finance department. The position is for 18.5 hours per week.

About you

You will track and monitor the progress of Appointeeship and Deputyship referrals, updating systems in a timely and accurate manner. You will support administration of vulnerable customers' finances via corporate Appointeeship and Deputyship arrangements. You will manage communication with clients, carers, providers and partner organisations to clarify financial information and referral needs. You will respond promptly to calls, emails and queries relating to financial transactions, customer accounts, payments and income. You will assist with debt recovery processes, supporting the department's debt-avoidance procedures. You will monitor business system reports and client accounts to highlight issues, improve data quality and support service performance.

The successful candidate will have:

• Experience working in an office or referral-based environment requiring accuracy and attention to detail.
• Ability to work in a fast-paced, pressured environment with competing demands.
• Strong IT skills, including the ability to use or learn systems.
• Excellent organisational skills, able to manage multiple tasks and meet tight deadlines.
• Strong attention to detail, accuracy and commitment to maintaining data quality.
• Experience working with vulnerable customers and understanding the sensitivities around managing their finances.
• Strong relationship-building skills with clients, providers, internal teams and external partners.
• High level of communication skills and customer focus when supporting clients with financial or care-related queries.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service pro rota per annum
• Purchase of annual leave - Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There's no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life's challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.