Revenues Assistant

Civic Recruitment Limited; Ewloe; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Bi-weekly pay

Local authority experience

Deeside location

One month contract

Job summary

Civic Recruitment Limited is seeking a dedicated Revenues Assistant to join the Revenues & Benefits team in Deeside. The role supports Council Tax and Business Rates administration, handling customer inquiries and ensuring data confidentiality.

Ideal candidates will have solid office experience, proficient IT and Excel skills, and familiarity with Revenues systems and Direct Debits. 1-month contract with a competitive hourly rate of £17.14 facilitated by local authority payroll.

Qualifications

• Experience in a busy office or administrative setting.
• Proficient IT skills and confidence with computerised systems.
• Strong knowledge of Microsoft Office, particularly Excel.
• Experience with databases and electronic records.
• Excellent customer service and communication abilities.
• Understanding of data protection and confidentiality principles.
• Keen attention to detail and accuracy.
• Capability to manage and manipulate data effectively.
• GCSE Maths and English (Grade C/4 or above) or equivalent.
• Experience in a Revenues & Benefits environment.
• Familiarity with Council Tax and Business Rates processes.
• Experience in processing Direct Debits and BACS transactions.
• Ability to produce reports from business systems and databases.
• NVQ Level 2 in Business Administration or equivalent.

Responsibilities

• Execute tasks related to the administration of Council Tax and Business Rates.
• Manage Direct Debits by setting up, amending, cancelling, and monitoring them in line with BACS procedures.
• Update and maintain customer records using the Revenues systems.
• Allocate and reconcile payments accurately to the appropriate accounts and financial years.
• Handle incoming documents by scanning, indexing, and managing them through electronic document management systems.
• Address customer inquiries via telephone, email, and written correspondence.
• Generate and manipulate reports using databases and spreadsheet applications.
• Assist in testing system updates and maintain comprehensive system documentation.
• Oversee system outputs and support printing and distribution processes.
• Compile statistical and performance data for management reporting.
• Process purchase orders and invoices related to the service.
• Collaborate with software suppliers, IT teams, and internal stakeholders to resolve system issues.

Skills

Administration

Customer service

Data processing

IT skills

Excel

Data accuracy

Education

GCSE Maths & English

NVQ Level 2 in Business Administration

Tools

Revenues systems

Electronic records management

Databases

Job description

Ewloe, United Kingdom | Posted on 12/08/2026

• Country United Kingdom
• Postal Code CH5

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Rate: £17.14 per hour

Contract: 1 Month Contract

Hours: Full Time

Summary

We are seeking a dedicated Revenues Assistant to become part of our dynamic Revenues & Benefits team. This position involves supporting the administration of Council Tax and Business Rates services. The ideal candidate will possess strong skills in administration, customer service, data processing, and IT. You should be able to work efficiently in a fast-paced setting while upholding high standards of customer care and data confidentiality.

Responsibilities

• Execute tasks related to the administration of Council Tax and Business Rates.
• Manage Direct Debits by setting up, amending, cancelling, and monitoring them in line with BACS procedures.
• Update and maintain customer records using the Revenues systems.
• Allocate and reconcile payments accurately to the appropriate accounts and financial years.
• Handle incoming documents by scanning, indexing, and managing them through electronic document management systems.
• Address customer inquiries via telephone, email, and written correspondence.
• Generate and manipulate reports using databases and spreadsheet applications.
• Assist in testing system updates and maintain comprehensive system documentation.
• Oversee system outputs and support printing and distribution processes.
• Compile statistical and performance data for management reporting.
• Process purchase orders and invoices related to the service.
• Collaborate with software suppliers, IT teams, and internal stakeholders to resolve system issues.

Requirements

• Experience in a busy office or administrative setting.
• Proficient IT skills and confidence in using computerised systems.
• Strong knowledge of Microsoft Office, particularly Excel.
• Experience with databases and electronic records.
• Excellent customer service and communication abilities.
• Understanding of data protection and confidentiality principles.
• Keen attention to detail and accuracy.
• Capability to manage and manipulate data effectively.
• GCSE Maths and English (Grade C/4 or above) or equivalent.
• Experience in a Revenues & Benefits environment.
• Familiarity with Council Tax and Business Rates processes.
• Experience in processing Direct Debits and BACS transactions.
• Ability to produce reports from business systems and databases.
• NVQ Level 2 in Business Administration or equivalent.

What’s on Offer?

• £17.14 per hour
• 1 Month Contract
• Location: Deeside, Flintshire
• Bi-weekly Pay
• Opportunity to gain experience within a Local Authority Revenues Service
• A varied role that combines administration, customer service, data management, and financial processing

This role is suitable for individuals with experience as a Revenues Assistant, Revenues & Benefits Officer, Administrative Assistant, Finance Assistant, Customer Service Advisor, Business Support Officer, Income Officer, or Council Tax Administrator.