Retirement Village Concierge (Hereford)

Platform Housing Group; Hereford; On-site; GBP 7,600 - 13,000; Part time

Benefits offered by this job

Annual leave up to 28 days

Medicash membership

Health Cash Plan

Pension scheme

Learning and Development opportunities

Job summary

Platform Housing Group is seeking a Retirement Village Concierge at Cathedral Park, Hereford. This part-time role supports safety, welcoming residents, and tenancy sustainment in a brand-new retirement community.

You will work 17.5 hours per week, including evenings and weekend sleep-ins paid separately, with a rota across three weeks. Experience in housing, strong communication, and ability to work alone yet as part of a team are essential.

Qualifications

• Awareness of working with vulnerable adults is desirable.
• Experience in a customer-facing role in housing or with older people.
• Ability to communicate with diverse backgrounds and maintain high service standards.

Responsibilities

• Ensure safety and security of residents at Cathedral Park.
• Foster a welcoming environment and support tenancy sustainment.
• Set-up, delivery and clear-up for village activities as required.
• Conduct reactive cleaning of communal areas and uphold health and safety standards.
• Provide frontline, customer-facing support and signpost to specialist services.

Skills

Interpersonal skills

Customer-facing experience

Communication skills

Lone working

Education

Enhanced DBS check

Tools

TEC alarm systems

Fire alarm systems

Job description

Salary: Up to £12,592 (pro rata) plus sleep-in payments

Location: Cathedral Park, Hereford

Basis: Permanent, part-time working 17.5 hours per week

Are you experienced in Housing and looking to make a difference? Do you have a passion for Specialist Housing?

We have a fantastic opportunity to join our Retirement Village team as a Retirement Village Concierge at Cathedral Park, Hereford. Cathedral Park is a brand new-build Retirement Village, comprising 80 x 1 and 2 bed apartments for over 55s. Cathedral Park also offers 3 x commercial units within the Village (a shop, salon and cafe) which are leased externally.

This is a vital role in ensuring the safety and security of residents at Cathedral Park. The Concierge will foster a welcoming environment for residents and visitors, support tenancy sustainment, and contribute to the smooth running of the Village, while maintaining high standards of professionalism and service.

What could you be doing?

The role involves working flexibly to support activities and other initiatives within the Village, assisting with the set-up, delivery and clear-up as requested. It includes reactive cleaning of communal areas (e.g. spillages that create a slip risk), ensuring that health and safety, compliance, and risk management are always adhered to.

As a front-line, customer-facing role, excellent communication skills are essential. This includes providing practical and preventative tenancy‑related support, signposting to specialist services, and responding to emergencies.

The role will be predominantly solo working, with the exception of handover time, team meetings and occasional collaboration with Activities team, so you must be a confident lone worker who can prioritise tasks.

The hours for this role are 17.5 per week. This includes sleep‑ins, which are paid additionally at £55 per night, and requires flexible working on a 3 week rolling rota, including evenings, weekends, and bank holidays. A typical shift will be an evening shift, followed by a sleep‑in and a one‑hour handover the next morning.

What are somethings that we need from you?

• An awareness of working with vulnerable Adults would be desirable.
• Knowledge of TEC alarm systems and Fire Alarm Systems, such as Le Grand and Appello would be preferred
• Great interpersonal skills and used to communicating with people from diverse backgrounds.
• Experience of working in a customer‑facing role in a Housing organisation or with older people in a community/retirement housing.
• Keen to deliver high standards with an ability to look to improve services too.
• Confidence using digital devices, ICT software and systems.
• Comfortable with lone-working, whilst also working as part of a wider team.
• Due to the travel to offices and other facilities, a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. You will also need to be based in Herefordshire.
• An Enhanced DBS check is also required for this role.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension scheme with employee contributions of up to 6% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Please [e-mail] if you have any questions about the role or working at Platform Housing Group.