Night Concierge (Worcester)

Platform Housing Group; Worcester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Annual leave up to 28 days

Family friendly policies

Medicash membership

Health Cash Plan

Pension scheme

Learning & development

Rewards & retailer discounts

Job summary

Platform Housing Group is seeking a Night Concierge for Heenan Court, Worcester on a fixed-term contract until 26 February 2027. The role focuses on safety, security and cleanliness for residents supported by 19 self-contained studio flats.

You will work the 9pm to 12am window, with a sleep-in shift to 7am, totaling 10.5 hours per week including sleep-ins paid at £63.63 per night. The post is predominantly solo with occasional handovers and team meetings.

Qualifications

• Awareness of working with vulnerable adults is desirable.
• Ability to operate detecting systems and emergency equipment.
• Great interpersonal skills and ability to communicate with people from diverse backgrounds.
• Experience in a customer-facing role in a housing organisation.
• Keen to deliver high standards and look to improve services.
• Confidence using digital devices, ICT software and systems.
• Comfortable with lone-working, while also part of a wider team.
• A driving licence and own vehicle or means to travel to locations is essential; Worcestershire base.
• An Enhanced DBS check is required.

Responsibilities

• Provide a night concierge and cleaning service.
• Ensure safety and security of residents and building.
• Undertake cleaning of all communal areas.
• Work predominantly solo, with handover time and occasional collaboration with other teams.

Skills

Vulnerable Adults awareness

Interpersonal skills

Customer service

Digital ICT systems

Lone-working

Driving licence

Based in Worcestershire

Enhanced DBS check

Job description

Salary: £18,639 (consisting of £7,018 pro rata salary and sleep in payments of £63.63 per sleep-in)

Location: Heenan Court, Worcester

Basis: Fixed Term Until 26th February 2027, part-time working average 10.5 hours per week

Are you a People Person? Can you make a difference to our resident's lives?

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. We have an opportunity for a Night Concierge to join our specialist housing team based at Heenan Court, Worcester.

This role is on fixed term contract until 26th February 2027.

What could you be doing?

You will provide a night concierge and cleaning service. Heenan Court consists of 19 self-contained studio flats providing short term “move on” accommodation for previously homeless adults.

The main purpose of this role is to ensure the safety of residents, provide security for the building and undertake cleaning to all communal areas. During quieter periods you also need to be proactive to ensure other necessary tasks are complete.

The role will be predominantly solo working, with the exception of handover time, team meetings and occasional collaboration with other teams, so you must be a confident lone worker who can prioritise tasks.

When will you be working?

The hours for this role are 10.5 per week. This includes sleep-ins, which are paid additionally at £63.63 per night, and requires flexible working on a 4 week rolling rota. A typical shift will be working 9pm to 12pm, followed by a sleep-in shift until 7am the following morning. Over a 4-week period, you will work 14 shifts, which all include sleep-ins.

What are somethings that we need from you?

• An awareness of working with vulnerable Adults would be desirable.
• The ability to operate detecting systems and emergency equipment.
• Great interpersonal skills and used to communicating with people from diverse backgrounds.
• Experience of working in a customer-facing role in a Housing organisation.
• Keen to deliver high standards with an ability to look to improve services too.
• Confidence using digital devices, ICT software and systems.
• Comfortable with lone-working, whilst also working as part of a wider team.
• Due to the travel to offices and other facilities, a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. You will also need to be based in Worcestershire.
• An Enhanced DBS check is also required for this role.

What are some of our great benefits?

• Up to 28 days annual leave with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension scheme with employee contributions of up to 6% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers