Retirement Living Services Assistant

Your Housing Group; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Contributory pension (up to 8%)

Medicash healthcare

Discount scheme

26 days annual leave (pro rata)

Job summary

Willowmere Retirement Living Scheme in Middlewich is seeking a Retirement Living Services Assistant to deliver a high quality, customer-focused administration service for older people. Based onsite, you'll be the face of the service, supporting customers, visitors and partners.

The role emphasises strong communication, IT and organisational skills, with a proactive, empathetic approach and a commitment to helping residents live independently.

Qualifications

• Experience of working in an office environment.
• Strong IT skills.
• Strong organisational skills.
• Collaborative team player with a customer first mentality.
• Resilient and adaptable, able to prioritise a busy and reactive workload.
• A great communicator, with excellent attention to detail.

Responsibilities

• Experience of working in an office environment.
• Strong IT skills.
• Strong organisational skills.
• Collaborative team player with a customer first mentality.
• Resilient and adaptable, able to prioritise a busy and reactive workload.
• A great communicator, with excellent attention to detail.

Skills

Office experience

IT skills

Organisation

Team player

Resilient

Communication

Job description

Job Title: Retirement Living Services AssistantSalary: £24,479.00Contract: PermanentLocation: Willowmere, East Road, Middlewich, Cheshire, CW10 9HWWeekly Hours: Full time – 35 hours per week So…. What is this role exactly?This is an exciting opportunity to join our team atWillowmere Retirement Living Scheme inMiddlewich and deliver a high quality, customer focused and proactive administration service that meets the needs and requirements of older people.

The role is predominantly a customer facing role providing opportunities to make a real difference to our customers’ lives. As part of the Willowmere team you will provide support and signposting to our customers; and work with the wider team to ensure the smooth running of the scheme, promoting a friendly, vibrant community enabling our customers at Willowmere to live independently.

One of the wonderful things about this role is the variety, no two days will be the same! Customer support is key to this role - you will be the face of the organization, dealing in person with customers, visitors and external partners.

We are looking for someone with excellent communication skills and a true people person, always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

What will my working week look like?

You will be based onsite at Willowmere, situated in Middlewich. Your work hours will be 35 hours per week. We operate a two-week rota which includes working alternate Saturdays 10-2.

Week1:Monday 8am to 5pm, Tuesday8am to2pm, Wednesday8am to1pm, Thursday8am to5pm Friday8am to5pmWeek2:Monday8am to4pm, Wednesday8am to5pm, Thursday8am to5pm, Friday8am to5pm, Saturday10am to2pm

What will I be responsible for doing?

• Experience of working in an office environment
• Strong IT skills
• Strong organisational skills
• Collaborative team player with a customer first mentality
• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, with excellent attention to detail

Ideally you will be a…. Collaborative team player with a customer first mentality Resilient and adaptable, able to prioritise a busy and reactive workload A great communicator, with excellent attention to detail. This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy.

That all sounds great, what’s in it for me?

In return we offer £24,479.00 for a 35-hour week, and 26 days (pro rata) annual leave (holidays also increase with time served) plus Bank Holidays, plus our employee deal provides much more than just a competitive salary and holiday allowance.

Although you will be based at Willowmere you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we’ll provide you with a great benefits package,

• contributory pension where we match whatever you choose to contribute (up to 8%)
• an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
• an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date Monday 5th October 2026

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.